MILORAD GLIGORIJEVIC
WILLOWBROOK
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining workflow at ABS REPAIR INC. Leveraged strong multitasking and organizational skills alongside exceptional communication abilities to exceed targets. Excelled in vehicle assessment and customer service, achieving high efficiency and accuracy in documentation and reporting. Collaborated effectively across teams, promoting a culture of safety and compliance at KINGS EAGLE INC.
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
12
12
years of professional experience
Work History
Service Advisor
ABS REPAIR INC
03.2020 - 12.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Accounting Assistant
ABS LOGISTICS GROUP
06.2016 - 12.2024
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Processed weekly payroll for over 100 employees, ensuring timely and accurate compensation.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
Safety Assistant
KINGS EAGLE INC
06.2013 - 06.2018
- Served as primary backup to officer in charge with various responsibilities related to compliance,
- Maintained up-to-date knowledge of industry standards, incorporating best practices into daily operations as needed.
- Supported compliance with FMCSA regulations by maintaining accurate documentation and records.
- Supported the continuous improvement of safety programs by staying current with industry trends and sharing knowledge with team members.
- Ensuring the safety of drivers and vehicles by implementing and maintaining safety policies, conducting regular inspections, investigating accidents, providing safety training, and monitoring compliance with DOT regulations, all while promoting a strong safety culture within the company.
- Reviewing vehicle maintenance records to verify proper truck inspections and repairs.
- Creating and maintaining company safety policies and procedures aligned with DOT regulations
- Enforcing safety rules consistently across the company and addressing non-compliance issues
- Working closely with dispatchers, mechanics, and management to address safety concerns
Education
STEFAN LAKAI GIGA
SERBIA05-1993
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Excellent communication
- Strong work ethic
- Team player mentality
- Goal-oriented mindset
- Workflow management
- Documentation and reporting
- Data entry
- Reporting and documentation
- Maintenance reporting
- Problem resolution
- Customer relations
- Teamwork and collaboration
- Administrative and office support
- Calm and professional under pressure
- Document and records management
Languages
Serbian
Native or Bilingual
Macedonian
Full Professional
Croatian
Full Professional
Timeline
Service Advisor
ABS REPAIR INC
03.2020 - 12.2024
Accounting Assistant
ABS LOGISTICS GROUP
06.2016 - 12.2024
Safety Assistant
KINGS EAGLE INC
06.2013 - 06.2018
STEFAN LAKAI GIGA
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