MILITZA YOUNAN
Chicago
Summary
Experienced with managing multi-regional operations and leading teams to achieve organizational goals. Utilizes strategic planning and leadership to drive performance and operational improvements. Track record of fostering effective team collaboration and delivering consistent results.
Overview
21
21
years of professional experience
Work History
Regional Manager
COLOR INC
05.2004 - Current
- Responsible for overseeing the Midwest market
- Hired, trained and coordinated a staff of 50 plus
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Raised the secret shopper report
- Reduced management turnover
- Developed and implemented new loss prevention methods which resulted in a reduction in shrinkage
- Increased sales revenue year after year
- Co-authored New Store Openings
- Reiterated the value of outstanding customer service
- Reinforced company policies and standards
- Maintained visually appealing and effective displays for the entire district
- Maintained a network of high-caliber talent
- Developed productive relationships with partners
- Enhanced team performance by providing staff members with regular coaching, training, and performance feedback.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Established and maintained operational standards for 5-15 locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
Skills
- Operations
- Staff training and development
- Strategic planning
- Multi-unit management
- Recruiting and hiring
- Decision-making
- Leadership skills
- Attention to detail
- Bilingual in spanish
- Asset control
Timeline
Regional Manager
COLOR INC
05.2004 - Current
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