Milica Zivanovic

• Monitored airport access points, verifying credentials and preventing unauthorized entry.
• Documented security findings, incident reports, and shift activity with accuracy.
• Coordinated with law enforcement, airline staff, and airport operations during disruptions.
• Patrolled secure zones to identify vulnerabilities and maintain constant situational awareness.
• Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
• Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
• Managed team of trained security professionals engaged in anti-terrorism activities.

• Assisted passengers with check-in, boarding, and baggage procedures using airport departure systems.
• Verified travel documents, visas, and booking details to ensure compliance with airline and border requirements.
• Resolved passenger inquiries and irregular travel issues with clear, professional communication.
• Coordinated with gate, baggage, and ramp teams to support smooth daily flight operations.
• Processed seat changes, special service requests, and rebooking needs accurately under pressure.

United Airlines – Willis Tower

• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Checked and verified photo identification prior to granting facility access.
• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidents.

• Monitored access points and verified credentials to maintain secure facility entry.
• Patrolled assigned areas and identified suspicious activity or safety hazards.
• Documented incidents, observations, and shift activity in detailed security logs.
• Responded to alarms, disturbances, and emergencies following post orders.
• Operated CCTV and radio systems to support continuous site surveillance.