Miley Faltisco
South Elgin
Summary
Dynamic and dedicated professional with a strong background in customer service at Potbelly's Sandwich Shop. Proven ability to enhance customer engagement and satisfaction through effective communication and attention to detail. Skilled in cash handling and training new staff, ensuring operational excellence and a safe, welcoming environment.
Overview
3
3
years of professional experience
Work History
Associate
Potbelly's Sandwich Shop
10.2024 - Current
- Provided exceptional customer service, ensuring positive dining experiences and resolving inquiries efficiently.
- Maintained cleanliness and organization of the dining area, adhering to health and safety standards.
- Assisted in food preparation, following recipes accurately to maintain product quality and consistency.
- Operated kitchen equipment safely, demonstrating proficiency with tools including ovens and grills.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall service speed.
- Handled cash register operations, processing customer transactions accurately and efficiently.
- Trained new staff on operational procedures and best practices to ensure consistent service delivery.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Lifeguard
Bartlett Aquatic Center
05.2023 - 08.2024
- Monitored pool area to ensure guest safety and compliance with facility regulations.
- Responded promptly to emergencies, providing first aid and coordinating rescue efforts when necessary.
- Conducted regular safety drills to maintain readiness for potential rescue situations.
- Educated patrons on water safety practices and proper pool usage protocols.
- Assisted in maintaining cleanliness and orderliness of pool facilities and surrounding areas.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
Education
High School Diploma -
South Elgin High School
South Elgin, ILAssociate of Arts -
Elgin Community College
Elgin, ILSkills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Oral communication
- Client engagement
- New hire training
- Product knowledge
Timeline
Associate
Potbelly's Sandwich Shop
10.2024 - Current
Lifeguard
Bartlett Aquatic Center
05.2023 - 08.2024
High School Diploma -
South Elgin High School
Associate of Arts -
Elgin Community College