Miles Jackson
Oak Park
Summary
Accomplished online learning administrator with 19 years of experience in teaching courses in Computer Information Systems, Web Development, and Data Science online using Desire2Learn, eCollege, and Blackboard Course Management Systems. Possesses an MBA in Information Systems and an MA in Higher Education Leadership. Certified as a Microsoft Office Specialist and Quality Matters Certified Online Course Reviewer.
Overview
33
33
years of professional experience
Work History
Manager of Online Learning
DePaul University
10.2008 - Current
- Supervise staff of thirty students who change quarterly for operational efficiency
- On board new employees with training and new hire documentation
- Maximized performance by monitoring daily activities and mentoring team members
- Manage and motivate employees to be productive and engaged in work
- Plan and budget accordingly to provide business with resources needed to operate smoothly
Lecturer
DePaul University
10.2000 - Current
- Educate students on the fundamental concepts of computational reasoning and their practical applications
- Applied innovative online teaching methods to encourage student learning objectives
Adjunct Instructor, CIS/Linux Associate
City Colleges of Chicago
08.2015 - Current
- · Teach Linux system administration courses focused on Fedora and Ubuntu.
- · Design and update curriculum and labs aligned with industry standards.
- · Provide hands-on training in installation, configuration, management, and troubleshooting.
- · Prepare students for entry-level IT roles and further study in computer science.
- · Foster an inclusive, engaging classroom environment.
Faculty Assessment Liason
University of Phoenix
01.2005 - 12.2019
- Lead and supervised 35 Chicago Campus UoP Instructors in the School of Business to support continuous academic program assessment and improvement of student learning through consultation, mentoring and hands-on training
- Taught on ground the equivalent of 4 three credit courses per year
Adjunct Instructor
DeVry University
01.2003 - 02.2010
- Provided classroom training for computer software courses utilizing eCollege’s learning management system
- Taught business and technology courses that kept pace with the latest advancements in technology
Program Manager
Kaplan Education Corporation
02.2008 - 07.2008
- Spearheaded and directed the implementation of the Computer Support Technician (CST) Program to over 40 schools
- Designed and delivered customized webinar training using Adobe Connect for the (CST) program that was delivered to over 50 CST instructors and staff
- Collaborated with Subject Matter Experts (SME’s) and Instructional Designers (ID’s) to develop Instructor Resource Guides (IRG’s) for 9 modules using Adobe FrameMaker
Distance Education Coordinator
Northwestern College
02.2006 - 02.2008
- Directed the Virtual Campus, a new business unit for Northwestern Business College (NBC) with the establishment of the distance education program
- Supervised project teams handling the design, development and marketing of the online programs website that resulted in over 1000 clicks per day
- Developed marketing strategy to offer selected online programs to target markets, resulting in increased revenue
- Coordinated enrollments in instructor-led and distance learning training offered by the Virtual campus
- Conducted Train-the-Training sessions to instructors using the eCollege learning management system
- Managed budget of over $1 million dollars and 18 staff members
Department Chair
Northwestern College
04.2002 - 02.2006
- Directed and collaborated with faculty in analysis, design, and development of course materials
- Directed special projects for department advisory board, including research and analysis of relevant curriculum and industry issues
- Coordinated with academic departments for proper scheduling of course/degree plans and faculty assignments
- Managed eight faculty members including course scheduling, student evaluation and programmatic assessment
Faculty
Robert Morris College
02.1999 - 03.2002
- Taught system analysis & design and management information system courses
- Assisted in the implementation of new Learning Management System which was adopted by over 100 faculty members
Consultant
Cambridge Technology Partners
09.1998 - 02.1999
- Developed and implemented test cases for integration and system testing
- Identified and solved environmental problems removing obstacles that may have prevented educational services team from meeting deadlines
- Enforced web interface standards guaranteeing that all web applications met client's requirements and guidelines
Program Coordinator
Robert Morris College
05.1992 - 08.1998
- Directed reassessment of Computer Studies program that resulted in new enrollment gains of 25%
- Lead the Computer Studies team consisting of 20 faculty and staff members
- Supervised coordination of staffing and eligibility requirements for the Student Ambassador program
- Grew program to over 60 Student Ambassadors in less than 2 years
Education
Master of Arts - Higher Education Leadership
DEPAUL UNIVERSITY
Chicago, IL06.2016
Master of Business Administration - Information Systems
KELLER GRADUATE SCHOOL OF MANAGEMENT
Oak Brook, IL07.1997
Bachelor of Art - Management
MOUNT UNION COLLEGE
Alliance, OH07.1988
Skills
- Microsoft Office 365
- Microsoft SharePoint
- Adobe Frame Maker
- Adobe Connect
- CSS
- HTML
- JavaScript
- Fedora Linux
- Python
- SPSS
- SQL Plus
- Visual BasicNet
- Ubuntu Linux
Timeline
Adjunct Instructor, CIS/Linux Associate
City Colleges of Chicago
08.2015 - Current
Manager of Online Learning
DePaul University
10.2008 - Current
Program Manager
Kaplan Education Corporation
02.2008 - 07.2008
Distance Education Coordinator
Northwestern College
02.2006 - 02.2008
Faculty Assessment Liason
University of Phoenix
01.2005 - 12.2019
Adjunct Instructor
DeVry University
01.2003 - 02.2010
Department Chair
Northwestern College
04.2002 - 02.2006
Lecturer
DePaul University
10.2000 - Current
Faculty
Robert Morris College
02.1999 - 03.2002
Consultant
Cambridge Technology Partners
09.1998 - 02.1999
Program Coordinator
Robert Morris College
05.1992 - 08.1998
Master of Business Administration - Information Systems
KELLER GRADUATE SCHOOL OF MANAGEMENT
Bachelor of Art - Management
MOUNT UNION COLLEGE
Master of Arts - Higher Education Leadership
DEPAUL UNIVERSITY
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