Mikko Hendricks

Sales Manager

Okkim Consultive Chicago

Crete

01.2021 - Current

Enhanced customer engagement through regular communication and personalized service to strengthen loyalty and trust.
Supported sales team members to drive growth and development.
Trained, coached, and mentored junior sales personnel to ensure success in their roles.

Direct Mail Sales

Endurance Warranty

Northbrook

06.2024 - 06.2025

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Identified needs of customers promptly and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Completed day-to-day duties accurately and efficiently.
Completed day-to-day duties accurately and efficiently.
Collaborated closely with team members to achieve project objectives and meet deadlines.

Automotive Sales Consultant

Hawkinson Kia Nissan

Matteson

04.2011 - 03.2022

Assisted customers in selecting vehicles based on needs and preferences.
Followed up with customers to build long-term relationships and successful referrals.
Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
Described merchandise and explained use, operation and care.
Answered customer inquiries regarding vehicle availability, specifications, financing terms.
Managed sales negotiations and financing options.
Collaborated with service department personnel to ensure customer satisfaction.
Collaborated with other departments within the organization to facilitate efficient workflow processes.
Worked closely with team members to share insights and strategies, enhancing overall sales performance.
Maintained up-to-date database of sales contacts and customer information.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Collaborated with other departments within organization to facilitate efficient workflow processes.
Provided detailed product knowledge on Kia and Nissan models to clients.
Facilitated financing options and guided customers through the purchasing process.
Conducted vehicle demonstrations to showcase features and benefits effectively.
Maintained up-to-date knowledge of inventory and promotional offers available.
Developed strong relationships with customers to enhance satisfaction and loyalty.
Collaborated with service department to ensure post-sale support for clients.
Participated in training sessions to improve sales techniques and product expertise.
Prepared sales contracts and other necessary paperwork for vehicle purchases.
Generated leads through cold calling prospective clients.
Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
Greeted customers and identified their automotive needs.
Organized promotional events to increase brand awareness within the community.
Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
Attended regular training sessions to stay abreast of changes in industry trends and regulations.
Developed relationships with local banks to secure loan approval for customers with bad credit ratings.
Assisted in developing customer financing options.
Processed transactions quickly and accurately utilizing dealership software programs.
Executed creative marketing campaigns designed to increase showroom traffic.
Increased after-market sales by persuasively presenting additional products which enhanced vehicle and ownership experience.
Maintained up-to-date knowledge of new products and services offered by the dealership.
Resolved any customer complaints in a timely manner while maintaining excellent customer relations.
Performed market research on competitor vehicles and pricing strategies.
Participated in trade shows and conventions showcasing dealership's inventory.
Created weekly reports detailing sales performance metrics such as closing rates and average sale prices.
Developed relationships with customers by providing excellent customer service.
Advised customers on extended warranties, insurance policies, and other related services.
Consistently exceeded quotas by pursuing and closing sales.
Analyzed customer needs to make suitable product recommendations and demonstrations.
Responded to inquiries from potential customers via email and telephone.
Greeted customers at arrival to build positive relationships and discuss vehicles.
Collaborated with prospective customers over phone and email to schedule sales appointments.
Checked purchased vehicles at delivery time for damage and completed remaining preparations.
Educated customers about sales processes, warranty requirements and service standards.
Scheduled automotive deliveries with vendors and customers.
Adhered to standards of quality and service and industry regulations.
Explained differences between models to clients, comparing and discussing capabilities and features.
Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
Maintained records related to sales for store management.
Maintained knowledge of sales and promotions, return policies and security practices.
Recommended, selected and located merchandise based on customer desires.

Summary

Overview

Work History

Sales Manager

Direct Mail Sales

Automotive Sales Consultant

Education

Bachelor of Science - Social Sciences

Skills

Certification

Timeline

Direct Mail Sales

Sales Manager

Automotive Sales Consultant

Bachelor of Science - Social Sciences

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