Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mikhail Horton

8801 S Princeton

Summary

Dynamic professional with a proven track record at Silky Windows, excelling in team leadership and customer service. Spearheaded process improvements that enhanced operational efficiency and staff training initiatives, fostering a culture of development. Adept in money handling and problem-solving, consistently driving customer satisfaction and retention.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager

Silky Windows
03.2020 - Current
  • Led team in achieving operational excellence through process improvement initiatives and performance monitoring.
  • Developed training programs to enhance staff competencies and drive customer satisfaction.
  • Streamlined inventory management processes, reducing discrepancies and optimizing stock levels.
  • Collaborated with sales and marketing teams to implement promotional strategies that increased product visibility.
  • Mentored junior staff, fostering a culture of continuous learning and professional development within the team.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Barber

Loc'd N Loaded
02.2016 - Current
  • Delivered exceptional customer service to enhance client satisfaction and retention.
  • Executed precise haircuts and styles based on client preferences and trends.
  • Maintained cleanliness and organization of workstations, adhering to health standards.
  • Mentored junior barbers, providing training on techniques and customer interaction.
  • Stayed updated on industry trends and product knowledge to offer informed recommendations.

Education

Associate of Science -

Dudley Beauty College
8501 S Green
07-2025

Barbering

Simeon Career Academy
8147 S Vincess
06-2016

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Staff training and development
  • Time management
  • Problem-solving

Certification

  • Barbering, Barbicide - 10/25/2024
  • Certified Health and Wellness, Barbicide - 10/25/2025
  • Certified Domestic Violence Training, Shear Haven - 10/26/24

Timeline

Assistant Manager

Silky Windows
03.2020 - Current

Barber

Loc'd N Loaded
02.2016 - Current

Associate of Science -

Dudley Beauty College

Barbering

Simeon Career Academy

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Mikhail Horton