Mikensi Dissell
Oswego
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership. Proven ability to train staff effectively while ensuring compliance with health and safety regulations. Recognized for critical thinking and problem-solving abilities, consistently enhancing guest satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Food and Beverage Cast Member
Walt Disney World Resort
Lake Buena Vista
01.2025 - 05.2025
- Performed daily operational tasks such as cash handling, stocking and cleaning guest facing areas
- Assisted guests with questions and concerns while providing exceptional customer service.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Monitored inventory of supplies and communicated needs to supervisor.
- Stocked and replenished kitchen supplies and ingredients as needed.
- Operated cash register to process customer payments accurately and efficiently.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
Shift Manager
Culvers Franchising System
Oswego
06.2019 - 01.2025
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured compliance with health and safety regulations.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Resolved conflicts between employees or customers in a professional manner.
- Assisted in resolving escalated customer service issues in a timely manner.
- Maintained cleanliness and organization of work area.
- Helped employees accomplish tasks during peak periods.
- Planned staff positions for each shift with the ideas of efficiency and ability
Education
Bachelor of Arts - History
Illinois State University
Normal, IL12-2024
Skills
- Customer service
- Employee training
- Brand representation
- Friendly and outgoing
- Critical thinking
- Effective communication
- Shift leadership
- Cash handling
- Multitasking Abilities
- Team leadership
- Energetic and enthusiastic
Affiliations
- Writing/Reading
- Love of the Outdoors/Hiking
- Crafting
Accomplishments
- Graduated Cum Laude
- Worked up at Culvers from a Team Member to a Shift Manager
- Got accepted for the Disney College Program Internship
Timeline
Food and Beverage Cast Member
Walt Disney World Resort
01.2025 - 05.2025
Shift Manager
Culvers Franchising System
06.2019 - 01.2025
Bachelor of Arts - History
Illinois State University
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