Mikella Cornell
East Moline,IL
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Chick-fil-A
03.2022 - Current
- Chick-fil-A Remarkable Futures Scholarship Recipient
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Restaurant Hostess
Johnny's Italian Steakhouse
08.2021 - 03.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Restaurant Hostess
Steel Plow Burger Company
03.2021 - 08.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
United Township High School
East Moline, IL06.2023
Skills
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Staff Motivation
- Labor and food cost control
- Team Leadership
- Problem-Solving
- Positive Attitude
- Conflict Resolution
Accomplishments
- Achieved higher survey scores by effectively motivating team.
- Supervised team of up to 30 staff members.
- Achieved increased productivity by introducing checklists for cleaning tasks.
Timeline
Shift Supervisor
Chick-fil-A
03.2022 - Current
Restaurant Hostess
Johnny's Italian Steakhouse
08.2021 - 03.2022
Restaurant Hostess
Steel Plow Burger Company
03.2021 - 08.2021
High School Diploma -
United Township High School
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