Mike Dugo
Carol Stream
Summary
Accomplished manager with extensive experience in corporate travel services and operations management. Known for fostering a culture of continuous learning, mentoring teams, and utilizing performance metrics to achieve client satisfaction and reduce travel spend.
Overview
35
35
years of professional experience
Work History
Manager of Corporate Travel Services
Corepay
Schaumburg, IL
01.2006 - 09.2024
- Oversaw daily call center operations, ensuring compliance with company policies and client expectations
- Developed and implemented process improvements to enhance operational efficiency across departments.
- Mentored team members, fostering a culture of continuous learning and professional growth.
- Analyzed performance metrics and generated monthly/quarterly travel reports, offering clients data to suggest ways of reducing spend.
- Negotiated contracted business travel rates to be utilized by our clients for short term and long term stays, in an effort to reduce overall travel spend.
- Assisted in development of an Online Booking Tool based on feedback from contracted client needs.
Operations Manager
Corepay
Schaumburg, IL
07.1997 - 12.2005
- Directed daily operations, ensuring compliance with high company standards.
- Streamlined operational workflows to enhance efficiency and reduce costs across multiple departments.
- Led multiple teams in implementing process improvements to insure client needs are met.
- Developed training programs for staff, fostering a culture of continuous improvement and skill enhancement.
Printing Press Operator Assistant
Deluxe Check Printers
Bensenville, IL
07.1989 - 07.1998
- Operated printing presses to produce high-quality printed materials efficiently.
- Assisted in setup and calibration of equipment for optimal performance.
- Monitored production runs to ensure adherence to quality standards.
- Conducted routine maintenance on printing machinery to minimize downtime.
- Lead a team to train on new printing technology to improve company efficiency
Education
High School Diploma -
St Patrick High School
Chicago, IL05.1984
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Documentation and reporting
- Relationship building
- Operations management
- Project management
- Negotiation
Timeline
Manager of Corporate Travel Services
Corepay
01.2006 - 09.2024
Operations Manager
Corepay
07.1997 - 12.2005
Printing Press Operator Assistant
Deluxe Check Printers
07.1989 - 07.1998
High School Diploma -
St Patrick High School