Mike Capetanakis
Plainfield
Summary
Dynamic Sr. Benefits Consultant at GoHealth with a proven track record in enrolling seniors in Medicare Advantage Plans. Leveraging excellent communication and a commitment to transparency, I prioritize the needs of clients, ensuring they understand their benefits options. Skilled in using the Marx system to verify eligibility and enhance client support.
I have acquired in-depth, hands-on experience, which allowed me to improve telemarketing scripts and write email copy for both sales and customer service. I have a proven record of increasing profits by increasing sales and lowering costs.
Overview
11
11
years of professional experience
Work History
Sr, Benefits Consultant
GoHealth
Chicago
08.2023 - Current
- Enrolled Seniors & others in Medicare Advantage Plans
- Offered Stand-Alone Drug Plans.
- Verfied seniors Medicaid level
- Using the Marx system was able to confirm their SS#
- Supported clients with inquiries regarding benefits eligibility and options.
Sales & Customer Service Rep
Dial America
Oak Brook
08.2014 - 08.2023
Worked with many clients, including:
- AMA- Sold educational courses to many business firms
- UPMC-licensed health agent who enrolled members who live in PA into Supplement Health Programs.
- HEALTHFIRST- sold Medicare Advantage programs to people in the NY Metro area.
- Blue Cross Blue Shield- enrolled people from the West Coast states, WA, OR, and AK, into Medicare Advantage.
Education
MBA - Finance
Long Island University
BrooklynBachelor of Science - Marketing
Long Island University
Brooklyn, NYSkills
- Transparency, trust, and integrity
- Good listener
- Prioritize the real needs of Medicare consumers
- Excellent communication ability
- Handled customer service calls
- Wrote copy for customer emails, sales, and media
- Has worked remotely since 2022
- Learned to use various systems, including Microsoft Teams
- Made sure all enrollments are Medicare-compliant
- Special projects done upon request
Timeline
Sr, Benefits Consultant
GoHealth
08.2023 - Current
Sales & Customer Service Rep
Dial America
08.2014 - 08.2023
MBA - Finance
Long Island University
Bachelor of Science - Marketing
Long Island University
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