Mikayla Shaw
Woodstock
Summary
Dynamic Shift Lead with a strong focus on customer service and employee training. Skilled in enhancing team motivation and ensuring adherence to safety standards, contributing to improved operational efficiency and customer satisfaction.
Reliable Shift Leader with 10 years in the food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Reliable Shift Leader with 20 years in customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Shift Lead
Murphy USA
Woodstock, IL
08.2025 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Coordinated inventory management to optimize stock levels and minimize waste.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
Cafeteria Manager
Metz Culinary
Erie, PA
08.2024 - 06.2025
- Managed daily cafeteria operations, ensuring efficient workflow and service delivery.
- Coordinated menu planning with culinary team to enhance meal variety and presentation.
- Supervised food safety compliance, maintaining hygiene standards across kitchen and dining areas.
- Trained staff on food preparation techniques and customer service protocols for improved performance.
Shift Manager
Country Fair
Erie, PA
01.2018 - 03.2023
- Coordinated shift schedules, ensuring adequate staffing for peak hours and efficient workflow.
- Conducted performance evaluations, providing constructive feedback to improve team effectiveness.
- Developed training materials focused on safety protocols and operational efficiency.
- Analyzed sales data to identify trends, driving strategic adjustments in service delivery.
Food Manager
Circle K
Erie, PA
04.2013 - 05.2017
- Oversaw inventory management to ensure stock availability and minimize waste.
- Developed and implemented training programs for new staff on food safety standards.
- Streamlined food preparation processes, improving efficiency in daily operations.
- Monitored compliance with health regulations, ensuring safe food handling practices.
Cashier\ Sales Associate
Walmart
Erie, PA
03.2014 - 03.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent counting and reconciliation.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
Shift Manager
McDonald's
Erie, PA
08.2007 - 07.2013
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
Education
High School Diploma -
Adult Learning Center
Erie, PASkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
Certification
- Certified in food saftey\ safe serv - 2027
Timeline
Shift Lead
Murphy USA
08.2025 - Current
Cafeteria Manager
Metz Culinary
08.2024 - 06.2025
Shift Manager
Country Fair
01.2018 - 03.2023
Cashier\ Sales Associate
Walmart
03.2014 - 03.2017
Food Manager
Circle K
04.2013 - 05.2017
Shift Manager
McDonald's
08.2007 - 07.2013
High School Diploma -
Adult Learning Center