Mikayla Lopez
Machesney Park
Summary
Dedicated employee committed to running efficient and highly successful operations. Brings proven expertise in team leadership, management, and training. Focused on increasing productivity and quality with forward-thinking and adaptable mindset.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
1st assistant manager
Roscoe Culver’s
Roscoe
05.2024 - Current
- Assisted in managing daily operations and staff scheduling at a busy fast-food restaurant.
- Trained new employees on food safety and customer service standards.
- Collaborated with the management team to improve workflow efficiency and productivity.
- Supported inventory management by tracking stock levels and placing orders as needed.
- Handled customer inquiries and resolved issues to ensure satisfaction during peak hours.
- Monitored food preparation and service quality to maintain high standards of excellence.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Maintained cleanliness of the store environment by performing daily walkthroughs and inspections.
- Provided feedback to employees on performance improvement opportunities.
- Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies.
Kennel Technician
Stonebridge Kennels
Roscoe
11.2023 - 04.2024
- Cleaned and maintained kennel facilities to ensure a safe environment for pets.
- Fed and monitored dogs to maintain proper nutrition and health standards.
- Assisted in administering medications as prescribed by veterinarians.
- Provided socialization and exercise for dogs through structured playtime activities.
- Assisted in grooming tasks, including bathing and brushing dogs regularly.
- Communicated with pet owners regarding care instructions and animal behavior observations.
- Collaborated with team members to ensure efficient kennel operations and animal welfare.
Team Member
Roscoe Culver’s
Roscoe
12.2019 - 11.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Prepared food items following safety and quality standards.
- Operated kitchen equipment safely and efficiently during service.
- Maintained cleanliness and organization of workstations throughout shifts.
- Handled cash transactions accurately during peak hours.
- Maintained a clean and organized work area throughout shift.
Cashier
Menards
Machesney Park
06.2019 - 12.2019
- Processed customer transactions efficiently at the register.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and store navigation.
Education
Harlem High School
Machesney Park, IllinoisSkills
- Staff scheduling
- Employee training
- Customer service
- Inventory management
- Food safety
- Cash handling
- Time management
- Team collaboration
- Attention to detail
- Problem solving
- Effective communication
Timeline
1st assistant manager
Roscoe Culver’s
05.2024 - Current
Kennel Technician
Stonebridge Kennels
11.2023 - 04.2024
Team Member
Roscoe Culver’s
12.2019 - 11.2023
Cashier
Menards
06.2019 - 12.2019
Harlem High School