Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mikayla Kaminski

Palos Hills

Summary

I am a communicative individual with strong understanding of dynamics of residents' lives to handle challenging situations with empathy and efficiency. Experienced in guiding and helping residents meet personal goals. I work well with others. I enjoy building connections with people to help create a memorable and reliable experience when visiting.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Resident Assistant

Palos Heights Senior Living
11.2023 - Current
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Assisted residents in preparing for activity and social programs.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Developed valuable life skills in residents, including time management, conflict resolution, and effective communication.
  • Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.

Waitress

Peace Village Retirement Community
08.2022 - 02.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Crew Member

McDonald's
06.2021 - 08.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Stocked shelves to organize aisles in assigned department.

Education

High School Diploma -

Moraine Valley Community College
Palos Hills, IL

Skills

  • Time management
  • Team player
  • Supportive
  • Activity planning
  • Health and safety compliance
  • Resolution-oriented
  • Team building
  • Emotional support
  • Active listening
  • Multitasking
  • Record keeping

Certification

Food Safety for Handlers

Timeline

Resident Assistant

Palos Heights Senior Living
11.2023 - Current

Waitress

Peace Village Retirement Community
08.2022 - 02.2023

Crew Member

McDonald's
06.2021 - 08.2022

High School Diploma -

Moraine Valley Community College

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Mikayla Kaminski