Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mika'il Wingard

Dolton

Summary

Dynamic and results-driven professional with extensive experience in customer service and sales. Proven ability to enhance customer satisfaction through effective team leadership and relationship building. Skilled in cash handling and staff training, consistently achieving sales goals while fostering a positive environment.

Overview

5
5
years of professional experience

Work History

Janitor

Faithful Cleaning Solutions Inc.
07.2024 - 09.2024
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.

Sales Associate

Maxsip Telecom
08.2023 - 01.2024
  • Built relationships with customers to encourage repeat business.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Managed a sales team.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Performed inventory control procedures to manage stock.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Sales Associate

DTLR
05.2022 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Cashier

Dunkin' Donuts
01.2020 - 06.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Made coffee drinks, shakes, and smoothies.

Education

High School Diploma -

Thornridge High School
Dolton, IL
06-2020

Skills

  • Customer service-focused
  • Facilities maintenance
  • Cash handling
  • Retail store operations
  • Team leadership
  • Goal oriented
  • Cash handling accuracy
  • Staff training and development
  • Customer needs assessment
  • Teamwork and collaboration
  • Merchandise displays
  • Mentoring and training

Timeline

Janitor

Faithful Cleaning Solutions Inc.
07.2024 - 09.2024

Sales Associate

Maxsip Telecom
08.2023 - 01.2024

Sales Associate

DTLR
05.2022 - 10.2022

Cashier

Dunkin' Donuts
01.2020 - 06.2020

High School Diploma -

Thornridge High School

Similar Profiles

CREATE PROFILE
Mika'il Wingard