Miguel Gomez
Berwyn
Summary
Experienced airport operations professional skilled in team management and operational oversight. Committed to driving performance through strategic initiatives and fostering collaborative environments. Prepared to make an impact as an Airport Operations Supervisor, focusing on enhancing service delivery and operational excellence.
Overview
28
28
years of professional experience
Work History
Above wing Supervisor
Southwest Airlines
02.2013 - Current
- Achieve and strive to exceed goals for on time performance by motivating and leading by team.
- Work on KPI Goals for Station MBR on reaching and striving to surpass goal set for year best in region.
- Assisted station management in coaching, teaching, and motivating internal customers, setting a positive example for the team.
- Accomplish continuous reviews and evaluations of all the station processes.
- Understand and enforce all corporate standards for dress, conduct and attendance from both IAM and TWU.
- Completed reports, audits, and special assignments on time, setting goals to provide constructive feedback to my employee group.
- Participated in initiatives to identify cost-saving measures and revenue enhancement opportunities for the company.
Customer Service Temp manager
Southwest Airlines
04.2019 - 08.2019
- Monitored overtime usage while delivering excellent customer service and optimizing manpower efficiency.
- Built strong relationships with airport operations, TSA, and vendors to communicate needs and expectations for successful station operations.
- Maintain engagement and constant feedback to the supervisor group and Senior management of constant day-to-day changes in the operation.
- Assisted in developing supervisor schedules to align with flight demands and station requirements.
- Assist in training Supervisors and leading them to accept new changes and stay visible for positive reinforcement and to gain knowledge from the rollout of current and new plans in place.
Ramp Supervisor
AirTran Airways
04.2010 - 02.2013
- Coordinated with operations, customer service, and dispatch to achieve on-time performance and meet station metrics.
- Reduced overtime hours through strategic scheduling.
- Trained team on enhanced procedures and updated management on performance outcomes.
Location Branch Manager
Hertz Car Rental
01.2009 - 04.2010
- Managed daily operations and staff performance at Hertz Car Rental locations.
- Trained and audited station employees to meet sales goals and enhance rental customer service.
- Trained and developed team members in customer service best practices.
- Oversaw vehicle inventory control and maintenance scheduling for fleet efficiency.
- Completed assignments and duties promptly and accurately, ensuring timely response to reservation demands.
Senior Station Manager
Budget Car Rental
12.2004 - 11.2007
- Managed and supervised over 80 employees and 4 supervisors in a union environment, ensuring compliance with labor agreements.
- Developed mass schedule for location, optimizing workforce allocation to control costs and support production needs.
- Trained and coached employees on production and customer service, implementing techniques that improved sales and customer retention.
Customer Service Manager
National/Alamo Car Rental
09.1998 - 11.2003
- Developed and delivered training programs for new employees on effective sales techniques and customer engagement.
- Resolved customer concerns related to rentals and lease companies, fostering positive relationships with unions and airport vendors.
- Streamlined record keeping for daily rental activity to enhance accuracy in sales and revenue tracking.
Education
BA - Liberal Arts And Sciences
University of Illinios at Chicago
Skills
- Operational Oversight
- Team Development
- Process Improvement
- Leadership
- Labor Relations
- MS Excel
- MS PowerPoint
- MS Word
- MS Outlook
- Kronos
- Effective Communication
- Detail Oriented
Timeline
Customer Service Temp manager
Southwest Airlines
04.2019 - 08.2019
Above wing Supervisor
Southwest Airlines
02.2013 - Current
Ramp Supervisor
AirTran Airways
04.2010 - 02.2013
Location Branch Manager
Hertz Car Rental
01.2009 - 04.2010
Senior Station Manager
Budget Car Rental
12.2004 - 11.2007
Customer Service Manager
National/Alamo Car Rental
09.1998 - 11.2003
BA - Liberal Arts And Sciences
University of Illinios at Chicago