Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
Generic

Miguel Torres

Chicago

Summary

Experienced professional in overseeing hospitality operations and providing exceptional guest experiences. Demonstrates strong leadership and team-building skills to maintain high service standards. Skilled in improving processes for increased efficiency and elevated guest satisfaction.

Overview

6
6
years of professional experience

Work History

Hospitality Manager

LAZ Parking
04.2025 - Current
  • Increased customer service ratings significantly through personable service.
  • Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
  • Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
  • Scheduled work hours for 10 employees to achieve adequate manpower coverage.
  • Filed incident reports and handled inappropriate behavior to document problems and disturbances.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Greeted guests upon arrival and offered assistance.

Army Reserve

Army Reserve
10.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Senior Facility Manager

SP
10.2023 - 10.2024
  • Strengthen and successfully manage client relationships and locations through effective communication and proactive engagement, ensuring satisfaction and retention
  • Handle cash deposits for the company, maintaining accurate records and adherence to financial protocols
  • Process invoices for vendors, demonstrating strong organizational and financial management skills
  • Review and address all damage and claim reports promptly and efficiently
  • Conduct yearly audits and implement Point of Responsibility (POR) measures for improved accountability

Facility Manager

SP
04.2022 - 10.2023
  • Hired, trained, and motivated facility personnel to maintain positive staff relations.
  • Maximized profitability through revenue development, facility marketing, and expense reviews.
  • Supervised staff of 15-20 employees, providing training, coaching, and performance evaluations.
  • Implemented policies and procedures to comply with OSHA laws.
  • Created budgets for operational expenses, capital expenditures and personnel costs.
  • Ensured parking security, implementing measures to safeguard company assets and maintain a secure environment

Supervisor

SP
05.2019 - 04.2022
  • Ensured a safe and clean work environment, promoting a culture of workplace safety and hygiene while fostering a positive and welcoming atmosphere for guests
  • Assisted with management duties as assigned, taking on responsibilities beyond regular tasks to support overall team objectives
  • Promptly reported any known incidents that do not comply with company policy, contributing to a culture of compliance and accountability
  • Regulated key count and managed daily paperwork, showcasing attention to detail and organizational skills in administrative tasks
  • Served as a flexible substitute for any position as needed, showcasing versatility and willingness to contribute

Education

High School -

Theodore Roosevelt High School
Chicago, IL
06.2018

Skills

  • Scheduling and Planning
  • Operations Oversight
  • Customer Care
  • Leadership
  • Facility Operations
  • Adaptability
  • Employee Supervision
  • Employee scheduling
  • Staff training and development
  • Guest relations management
  • Labor cost control
  • Budgeting and financial management

Accomplishments

  • Supervised team of [Number] staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved full deployment of our water bridge through effectively helping with team work.
  • Collaborated with team of 40 in the development of 12c water bridge.

LANGUAGES

Spanish – Proficient

Timeline

Hospitality Manager

LAZ Parking
04.2025 - Current

Army Reserve

Army Reserve
10.2024 - Current

Senior Facility Manager

SP
10.2023 - 10.2024

Facility Manager

SP
04.2022 - 10.2023

Supervisor

SP
05.2019 - 04.2022

High School -

Theodore Roosevelt High School

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Miguel Torres