Michon Barber
Alsip
Summary
Detail-oriented retail assistant manager known for effective problem-solving and team leadership. Committed to driving performance improvements through strategic planning and conflict resolution, ready to enhance store operations and customer satisfaction.
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Retail Assistant Manager
Dollar Tree
Alsip
10.2023 - Current
- Assisted in managing daily store operations and staff performance.
- Trained new employees on customer service and sales techniques.
- Oversaw inventory management and restocking procedures for merchandise.
- Maintained a neat, clean, organized work environment that meets company standards.
- Resolved conflicts between employees or customers in a professional manner.
- Developed promotional strategies to increase sales and profitability.
- Supported management team in developing action plans for addressing underperforming areas.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
- Complied with company policies, objectives and communication goals.
- Implemented quality control measures, significantly reducing error rates.
Education
Emergency Medical Technician - EMT
Elite Ambulance EMT School
12.2024 - 05.2025
No Adults Left Behind High School
Chicago, ILSkills
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Stress management
- Store operations
- Customer service
- Professionalism
- Employee coaching and mentoring
- Active listening
- Reporting and documenting
- Goal setting
- Team development
- Multitasking
- Interpersonal skills
- Work Planning and Prioritization
- Process improvement
- Team leadership
- Strategic planning
- Influencing others
- Safety protocols
- Verbal and written communication
- Goal oriented
- Decision-making
- Policy enforcement
- Employee motivation
- Inspiring
- Determination
- Conflict Resolution
- Great Customer service
- Basic life support
- Vital signs assessment
- Patient care
- Trauma care
- Clear communication
- Calm under pressure
- Pre-hospital care
- Critical thinking
- Empathy and compassion
- Patient management
- Patient assessments
- Multitasking and organization
- Oxygen administration
- Bleeding control
- Stabilization
- Scene assessments
- Emergency management
- CPR and first aid
- Airway management
- Patient evaluations
- Environmental emergencies
- Reporting and documentation
- Loss prevention
- Attention to detail
- Receiving shipments
- Truck unloading
- Shelf restocking
- Production leadership
- Merchandising guidelines
- Safety compliance
Languages
English
Native/ Bilingual
Certification
- Emergency Medical Technician
- BLS - CPR/AED First Aid
Accomplishments
- Best store in district 73 at Dollar Tree in 2025
- Promoted to Assistant Manager four to six months into the job
- In School Athlete of the year and Perfect attendance
- Still working at my first ever job I’ve had
- Being inspiring and leading by good example for others
- Accepting Jesus Christ as my savior at seven years old
- Winning MVP in Park district Baseball
Affiliations
I love watching YouTube videos about Firefighters and other first responders, studying, watching the NFL, Working on ways to improve myself daily instead of going out partying, working out at home, spending time with loved ones, Helping whenever it’s a chance, and playing video games rarely.
References
References available upon request.
Timeline
Emergency Medical Technician - EMT
Elite Ambulance EMT School
12.2024 - 05.2025
Retail Assistant Manager
Dollar Tree
10.2023 - Current
No Adults Left Behind High School