Michelle Penton

• Handled on-boarding process for newly hired employees and distributed all paperwork.

• Structured compensation and benefits according to market conditions and budget demands.

• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.

• Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.

• Fostered cross-functional relationships to connect managers and employees to improve overall efficiency.

• Monitored employee claims involving performance-based and handled harassment incidents.

• Created and implemented forward-thinking initiatives to improve employee engagement.

• Developed incentive program for hiring retention needs.

• Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission

• Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
• Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
• Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
• Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
• Approved regular payroll submissions for employees.
• Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Adhered to federal and state guidelines and managed payroll and benefits for over all departments.
• Instructed senior leaders on appropriate employee corrective steps.
• Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
• Oversaw and managed hiring process and assisted human resources.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Completed projects on time and under budget while resolving complex issues for senior leaders.

• Train new employees on 25 different systems.

• Provide finance, billing, and academic advisement regarding programs.

• Performed financial account overviews and provided student guidance.

• Demonstrate comprehensive expertise in all components of Title IV (federal financial aid) regulations and our corresponding policies and procedures.

• Analyze reports and feedback to identify academic or financial issues which may impact progress and create an action plan to effectively address these concerns.

• Identify risk factors that may impact students' academic progress and collaborate with colleagues to address challenges and recommend plans of action to overcome them.

• Conducted academic advisement services for students on reoccurring basis to maintain educational progression.

• Consulted with candidates on primary research, data collection, bibliographies and model writing assistance.

• Coordinated follow up and student outreach to monitor academic progress for at-risk students.

• Met firm deadlines while applying results-driven and goal-oriented methodology to teaching initiatives.

• Drove continuous improvement related to use of new teaching tools, training methods and improvement of online education instruction.

• Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.

• Provided support and guidance to students experiencing academic and personal troubles.

• Reviewed human resources paperwork for accuracy and completeness.

• Placed outbound customer service or customer satisfaction calls to follow up on issues.

• Created and delivered HR training sessions to staff, managers and executives.

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Recorded Home Health visits and processed payroll transactions.
• Updated policies and procedures for the building.