Michelle Winans

• Administered patient intake processes, ensuring accurate data collection and verification.
• Assisted healthcare providers with examinations and procedures, promoting efficient workflow.
• Managed electronic health records, maintaining confidentiality and accuracy of patient information.
• Educated patients on treatment plans and preventive care measures, enhancing patient understanding.
• Streamlined scheduling processes for appointments, reducing wait times and improving patient satisfaction.
• Conducted routine Phlebotomy and laboratory tests, ensuring compliance with safety and quality standards.

Streamlined office operations by implementing efficient scheduling and patient management systems while averaging 80 patients a day in office.

• Coordinated team meetings, ensuring clear communication of goals and updates across departments.
• Managed inventory control for medical supplies, optimizing procurement processes and reducing waste.
• Developed training materials for new staff, enhancing onboarding experiences and operational knowledge.
• Oversaw billing and coding processes, ensuring compliance with healthcare regulations and accuracy in claims submissions.
• Implemented electronic health record systems to improve patient data accessibility and workflow efficiency.
• Led initiatives to enhance patient satisfaction through improved service delivery and feedback mechanisms.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
• Implemented comprehensive training program for new hires, improving their integration into team and productivity.
• Enhanced communication within office by implementing centralized digital messaging platform.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
• Improved team morale and cohesion with regular team-building activities and open communication channels.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Completed bi-weekly payroll for twenty+ employees.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Organized meetings for executives and coordinated availability of conference rooms for participants.

Assisted ophthalmologists in patient examinations and procedures, ensuring seamless workflow in clinical settings.

• Developed proficiency in utilizing electronic medical records for accurate patient documentation and scheduling.
• Educated patients on pre- and post-operative care, enhancing overall patient understanding and compliance.
• Collaborated with clinical staff to maintain equipment, ensuring optimal function and safety during procedures.
• Improved patient care by assisting ophthalmologists with diagnostic tests and procedures.
• Assisted in the training and onboarding of new ophthalmology assistants, ensuring a smooth transition into the clinic environment.
• Maintained compliance with HIPAA regulations by diligently protecting patient privacy and confidentiality during all interactions.
• Contributed to a positive workplace culture through effective collaboration with colleagues, demonstrating professionalism and teamwork.
• Minimized billing errors by accurately coding diagnoses and procedures in electronic medical records systems.
• Participated in regular staff meetings to discuss best practices for improving patient care outcomes.
• Assisted in the diagnosis of ocular diseases through precise administration of visual field tests, OCT scans, and retinal photography.
• Supported overall practice growth by actively participating in community outreach events to promote awareness of available services.
• Promoted a welcoming environment for new patients with thorough orientation to clinic policies and procedures.
• Applied eye medications and drops to dilate pupils in preparation for examinations.
• Triaged approximately thirty phone calls a day from patients and outside contacts and handled in order of importance.
• Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
• Instilled anesthetic drops and assisted in laser treatments and minor procedures.
• Measured intraocular pressure using Goldman and Tonopen tonometry process.
• Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
• Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
• Used Lensometer to measure and record lens power of existing prescriptive spectacles.
• Measured and recorded visual acuity and color vision testing.
• Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
• Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
• Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
• Cleaned or sterilized ophthalmic or surgical instruments.