Michelle Westerhoff
Channahon
Summary
Results-driven professional, prepared to bring extensive experience in managing executive operations and driving strategic initiatives. Focused on fostering a collaborative environment and ensuring alignment with organizational goals. Reliable in adapting to dynamic needs and skilled in project management and communication.
Overview
34
34
years of professional experience
Work History
Chief of Staff
District Office of Senator Meg Loughran Cappel
Crest Hill, IL
07.2022 - Current
- Coordinated legislative priorities with staff and stakeholders to align objectives and streamline processes.
- Coordinated legislative priorities initiated by the Senator with staff and stakeholders to align objectives and streamline processes.
- Led strategic initiatives to enhance operational efficiency and improve constituent engagement.
- Mentored junior staff in policy analysis and constituent services, enhancing team performance and knowledge base.
- Managed the office budget aligning with office goals and initiatives.
Associate Sales Representative
Custom Education Solutions
Bolingbrook, IL
01.2022 - Current
- Develop new customers in a detailed territory sales plan with monthly and quarterly campaigns to ensure sales goals are achieved
- Nurtured existing customer relationships by identifying both expressed and unexpressed needs
- Developed new customers through detailed territory a sales plan and executed monthly and quarterly campaigns to achieve sales goals
- Procured showroom appointments, led sales presentations, and provided strategic support during online presentations
Customer Service Representative
Crane Composites
Channahon, IL
08.2019 - 01.2022
- Cultivate customer relations for specific RV, Transportation, and European clients through primarily email and phone communication
- Facilitated upselling during client communications to enhance sales
- Generated leads via SalesForce, emails, and phone calls; shared leads with national sales manager to enhance sales efforts
- Served as primary contact for clients, liaising between sales team and production, accounting, and shipping departments to ensure smooth operations
- Accomplishments: Met every goal set in first year of employment including learning the European market and completely inheriting those clients
Customer Service Associate and Assistant Manager
Family Video
Minooka, IL
06.2018 - 08.2019
Library Associate
Minooka Intermediate School
Minooka, IL
08.2014 - 08.2019
- Managed the circulation in the library for approximately 1,200 students, faculty, and staff
- Created and administered the library website
- Introduced electronic media options to students and staff
- Increased the annual budget through an increase in fundraising by 66%
- Orchestrated multiple incentive programs and resource purchases to foster student reading enjoyment
- Composed Annual reports related to the variety of activities and incentive programs throughout the year
- Accomplishments: Established new business development with Scholastic earning thousands of dollars for school libraries destroyed in natural disasters or with high financial need earning Minooka Intermediate School national attention in the Scholastic Book Fair catalog.
Sales Consultant
PartyLite Gifts, Inc
Plymouth, MA
01.2000 - 01.2015
- Private business supporting in home presentations
- Produced new business through networking, customer referrals, and cold calls
- Maintained product satisfaction
- Phone and email consultation to coach customers and team
- Lead a team of sales consultants encouraging individual success through goal setting, brainstorming and monthly training
- Accomplishments: 5 time trip earner, Multiple regional top sales award, Multiple regional top sponsoring award, Established relationship with American Cancer Society, charity of focus
Admissions Representative, Transfer Students
Lewis University
Romeoville, IL
05.1997 - 05.2002
- Responsible for recruiting transfer students through phone consultations and individual meetings
- Attended and hosted community college recruiting events in a designated territory
- Evaluated transcripts reporting course by course equivalencies
- Accomplishments: Increased enrollment 5 years running, Awarded department of the year award, Established relationships with community college transfer directors and facilitated relationships between Lewis University Vice-President of Enrollment and Community College presidents
Admissions Representative, First-year and International Students
Quincy University
Quincy, IL
08.1992 - 08.1996
Education
Master of Arts - Leadership Studies
Lewis University
Romeoville, ILBachelor of Arts - English and History
Quincy University
Quincy, ILSkills
- Strategic planning
- Ethical leadership
- Collaborative mindset
- Influencing Skills
- Critical thinking
- Meeting Facilitation
- Results Oriented
- Proficient in Google Suite
Timeline
Chief of Staff
District Office of Senator Meg Loughran Cappel
07.2022 - Current
Associate Sales Representative
Custom Education Solutions
01.2022 - Current
Customer Service Representative
Crane Composites
08.2019 - 01.2022
Customer Service Associate and Assistant Manager
Family Video
06.2018 - 08.2019
Library Associate
Minooka Intermediate School
08.2014 - 08.2019
Sales Consultant
PartyLite Gifts, Inc
01.2000 - 01.2015
Admissions Representative, Transfer Students
Lewis University
05.1997 - 05.2002
Admissions Representative, First-year and International Students
Quincy University
08.1992 - 08.1996
Bachelor of Arts - English and History
Quincy University
Master of Arts - Leadership Studies
Lewis University