Michelle Villafuerte

• Managed daily operations to ensure efficient workflow and team coordination.
• Implemented quality control measures to uphold product standards and compliance.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Made sure deposits received for processing did not pass SLA timeframe.

Reviewed claims for Upper Midwest regions, ensuring accuracy and compliance.

• Investigated ATM discrepancies to identify resolution paths.
• Analyzed customer deposit discrepancies to maintain financial integrity.
• Evaluated packing processes for customer and ATM orders.
• Assessed footage related to disputed deposits for thorough investigations.
• Resolved transaction shortages and overages promptly.
• Participated in daily Teams calls to discuss ongoing issues and strategies.

• Ensured daily check-in of commercial deposits from all carriers.
• Directed team activities, prioritizing tasks and tracking work assignments.
• Oversaw manifest pickups for timely shipping to bases or customers.
• Monitored teller performance to guarantee accurate and efficient deposit balancing.
• Managed email correspondence regarding Federal Reserve Bank deposits from various banks.
• Committed to early start and late departure to complete daily objectives.
• Assisted in researching customer discrepancies and provided appropriate documentation.

• Ensured timely processing of daily customer deposits by tellers.
• Assisted receiving tellers in checking and distributing deposits from couriers.
• Scheduled weekly responsibilities for tellers to optimize workflow.
• Monitored inventory vault supplies and funds for customer change orders.
• Coordinated with shipping room to confirm on-time dispatch of customer orders.
• Compiled monthly teller productivity reports to evaluate performance metrics.