Michelle Terry
Morris
Summary
Dedicated paraprofessional with expertise in creating supportive classroom environments and executing individualized education plans. Proven ability to enhance student learning through tailored instructional strategies. Strong communicator, fostering collaboration between educators and families to support student success.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Paraprofessional
Minooka CC School District #201
Minooka
08.2025 - Current
- Supported students with personalized learning plans to meet academic needs.
- Implemented lesson plans in collaboration with lead educators.
- Facilitated preparation of instructional materials and classroom activities for teachers.
- Monitored student behavior to maintain a positive classroom environment.
- Communicated student progress to parents and staff, enhancing support strategies.
- Participated in training sessions to enhance educational support skills.
- Provided emotional and behavioral guidance to support student well-being and development.
- Assisted in implementing individualized education plans under teacher direction.
Shift Leader
Loves Travel Stop
Morris
05.2024 - 04.2025
- Led team members to streamline shift operations, improving overall customer satisfaction.
- Resolved customer complaints, ensuring positive experiences at travel stop.
- Trained new employees on company policies and operational procedures.
- Delegated tasks to employees while overseeing completion of responsibilities.
- Monitored safety protocols, ensuring a secure environment for staff and customers.
- Implemented cleanliness standards across facility, fostering a welcoming atmosphere.
- Monitored food preparation areas to maintain consistent sanitation standards.
- Conducted cash handling procedures, verifying accurate transactions at register.
Customer Service Representative
Thorton's Travel Center
Channahon
12.2017 - 12.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complaints by actively listening and offering solutions promptly.
- Maintained knowledge of promotions and services to inform customers effectively.
- Developed strong customer relationships to encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Handled cash transactions accurately while processing payments at the register.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
High School Diploma -
Kaneland Senior High School
Maple Park, IL05-1992
Skills
- IEP development
- Instructional support
- Classroom management
- Behavior management
- Special education expertise
- Special needs support
- Learning strategies
- Behavior modification
- Behavior monitoring
- Student accommodations
- Autism spectrum knowledge
- Data collection
- Emergency response
- Health and safety
- Emotional support
- Cultural sensitivity
- Communication skills
Certification
- Paraprofessional Illinois State Board Of Education IEIN 1459681
Timeline
Paraprofessional
Minooka CC School District #201
08.2025 - Current
Shift Leader
Loves Travel Stop
05.2024 - 04.2025
Customer Service Representative
Thorton's Travel Center
12.2017 - 12.2023
High School Diploma -
Kaneland Senior High School