Dedicated to adult education, I specialize in helping companies meet their goals of providing employees with up-to-date technology knowledge and software integration. By prioritizing company values, my aim is to guarantee employee satisfaction and improve client retention.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Optimization Process Manager
OneTen Coalition
10.2021 - 06.2024
Organized performer with high performance standards, keen time awareness and a reputation for getting the work done efficiently and on time
Tactful communicator and presenter
Anticipatory planner; trusted business partner; effective in building seamless working relationships with stakeholders at all levels based on approachability, helpfulness and trust
Fact-based, systematic problem solver; adaptable team leader with clear expectations and a reputation for objectivity; committed to harmony, growth and mutual success
Supported start of organization onboarding of 30+ individuals, purchasing computer equipment and software; shipping new employee’s computers and making sure they are set up for day one
Onboarding/trained 100+ business partners while providing training to the company’s dashboard for tracking candidates while they are hired and promoted
Standardized and developed processes for multiple projects for the organization to run more succinctly
Project Manager / Executive Administrator
Prudential Financial- Human Resource Technology
Newark, NJ
11.2017 - 10.2021
Inform and support planning, scheduling, resource allocation and procurement needs of HR CIO, 4 Project / Program Management executives and 100+ employees providing centralized IT services and support to global enterprise
Manage operations for team of 55 geographically dispersed employees engaged in various phases of SDLC (software development lifecycle); enable tools, training and system access
Stabilized at-risk team while navigating serious retention threats from leadership, technology and pandemic
Orchestrated $1.75 million update of HR Technology floor, covering 16,632 sq and accommodates group of 100+ employees on rotating basis; encouraged teamwork / engagement through open floor plan, collaboration spaces
Supported team reorganization and ramp-up with a construct that streamlined talent sourcing, screening and interview processes for 185 candidates, resulting in 11 quality hires achieved in 3 weeks
Planned and executed logistics for week-long 'Design Thinking and Agile Coaching' event; secured training space, supplies for training exercises and multiple times/day foodservice customized to individual preference
Increased transparency, reporting capabilities and efficiencies across work streams by partnering with portfolio managers to create uniform project management platform, approach and training curriculum
Migrated 120 shared mailboxes from Lotus Notes platform to Outlook; transitioned 37 from in-place to retired, 10 to archived and another 73 to be transitioned appropriately over 3 months
Systems Development Associate
Prudential Financial
02.2011 - 11.2017
Pivotal point of contact for enterprise IT projects associated with asset management BU
Performed multifunctional role around project planning, organization, scheduling, resource acquisition, procurement, technical writing, system testing, business continuation and records retention to support system implementation projects valued at up to $2M
Accommodated evolutionary change in how Prudential’s real estate business was conducted
Synchronized calendars, arranged travel and tracked expenses for 9 Systems Department executives
Assembled and updated quarterly and annual business continuation updates to cross-functional leaders
Facilitated knowledge retention and cost reduction through quarterly record retention reviews; saved several thousand dollars annually by culling outdated files
Improved 40 team members’ organizational awareness and policy/procedure compliance by hosting regular team meetings
Planned and organized enterprise desktop system refresh/upgrade effort for ~300 employees
Collected and used data to track progress and provide ongoing status reports to management
Standardized new hire, transfer and termination processes, developed related coursework, trained 20 Executive Assistants in new standards and enforced compliance
Enabled 115 property managers to track and manage the performance of commercial real estate throughout the asset life cycle via annual Argus Property Strategic Plan (PSP) software training event
Performed requirements analysis, testing and technical writing for database and front-end interface that simplified the processing of enterprise real estate holdings and sales
Senior Accounting Associate
Prudential Financial
04.2004 - 02.2011
Prepared and managed various accounting schedules and reports for International Real Estate Investment Operations Group
Sourced, contracted, provisioned and billed appraisal and legal services
Processed new hires and terminations
Provided over 1,000 employees and 150 property managers access to banking services and Management Reporting Indicator (MRI) database
Processed YTD Schedules A, B and BA (expense allocation) reports
Administered quarterly and YTD Net Asset Value (NAV) reports
Maintained and updated Business Continuation Plan
Tracked and replenished supply inventory for 25-member Operations Group
Education
BA - Early Childhood Education
Ashford University
Clinton
04.2012
Skills
Adaptability and flexibility
Administrative Support
Business process reengineering
Cross-functional team leadership
Customer Service
Documentation and reporting
Employee development and training
MS and Google Suite
Multitasking Abilities
Organizational skills
Professional and courteous
Project planning
Quality control
Reliability
Relationship Management
Schedule management
Self motivation
Slack
Team building
Time management
Workday
Workflow Analysis
Zoom
Certification
CPR/AED Certification
Certified Life Underwriter
Timeline
Optimization Process Manager
OneTen Coalition
10.2021 - 06.2024
Project Manager / Executive Administrator
Prudential Financial- Human Resource Technology
11.2017 - 10.2021
Systems Development Associate
Prudential Financial
02.2011 - 11.2017
Senior Accounting Associate
Prudential Financial
04.2004 - 02.2011
BA - Early Childhood Education
Ashford University
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