Michelle Sifft
Oswego
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Well-versed in industry regulations and asset protection strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Independent Contractor/Freelance
02.2025 - Current
- Developed brand awareness through engaging consumer interactions at promotional events.
- Executed marketing strategies to enhance product visibility and drive customer engagement.
- Collaborated with sales teams to align brand messaging across all platforms.
Teacher
YMCA
02.2024 - 12.2025
- Provided attentive care in a structured environment, maintaining clear communication with parents and guardians
- Built trusting relationships with families by demonstrating empathy, professionalism, and genuine care for the well-being of their children.
Sales Associate
Tory Burch
08.2023 - 01.2025
- Cultivated lasting relationships with new and returning clients to drive repeat business and exceed monthly goals.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Specialist/Coordinator
JP Morgan Chase
05.2017 - 06.2021
- Processed and documented merchant chargebacks in compliance with regulatory requirements.
- Resolved customer disputes through effective communication and problem-solving techniques, consistently exceeding productivity goals.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Manager / Sales Associate
AutoZone
08.2014 - 05.2017
- Ensured customer satisfaction during all interactions
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Established strong customer relationships, resulting in increased loyalty and repeat business.
Education
Bachelor of Science -
Northern Illinois University
DeKalb, ILSkills
- Attention to Detail
- Ability to establish and maintain friendly, cooperative and effective relationships with clients
- Conflict Resolution
- Time Management
- Sales proficiency
- Banking regulations
Certification
- Licensed MLO
Timeline
Brand Ambassador
Independent Contractor/Freelance
02.2025 - Current
Teacher
YMCA
02.2024 - 12.2025
Sales Associate
Tory Burch
08.2023 - 01.2025
Customer Service Specialist/Coordinator
JP Morgan Chase
05.2017 - 06.2021
Sales Manager / Sales Associate
AutoZone
08.2014 - 05.2017
Bachelor of Science -
Northern Illinois University
Awards
Chase: 12 Awards-Own Customer Issues, Build Lasting Relationships, Always Be Courteous & Professional, Own Customer Issues Start-To-Finish, Exceed Expectations, Do The Right Thing.
Tory Burch: 4 Awards-Top Sales of the Month, Employee of the Month.