Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Schmidt

Dixon,IL

Summary

Detail-oriented Medical Records Technician with proven expertise in HIPAA compliance and records management at OSF Saint Katharine Medical Center. Recognized for enhancing workflow efficiency and ensuring patient confidentiality. Strong communicator and collaborative team player, adept at problem-solving and maintaining high standards in clinical documentation. Committed to delivering exceptional service in fast-paced environments.

Healthcare professional with solid background in managing patient records and data integrity. Known for keen eye for detail and commitment to maintaining high standards of confidentiality and accuracy. Effective collaborator who adapts to changing needs and prioritizes team goals, ensuring smooth workflow in medical settings.

Experienced with organizing and maintaining medical records. Utilizes health information systems to ensure accurate and secure data management. Knowledge of regulatory requirements and compliance, contributing to efficient healthcare operations.

Professional with experience in managing and organizing medical records, ensuring accuracy and confidentiality. Strong focus on improving data management processes, team collaboration, and achieving results. Skilled in using electronic health record systems, coding, and compliance with healthcare regulations. Known for adaptability and reliability in dynamic healthcare environments.

Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

33
33
years of professional experience

Work History

Medical Records Technician

OSF Saint Katharine Medical Center
02.1997 - Current
  • Expedited release-of-information requests by verifying authorization forms and providing requested documents promptly.
  • Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Contributed to a team-oriented work environment by collaborating closely with colleagues on various projects related to medical records management.
  • Kept accurate log of requests for medical information and records.
  • Streamlined daily workflow by organizing files, scanning documents, and maintaining electronic database systems.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.

Adult Day Care Center

KSB Hospital
04.1995 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Switchboard Operator

KSB Hospital
02.1993 - Current
  • Connected callers with appropriate professional, department, or business.
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
  • Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
  • Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
  • Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Announced important information and emergency notifications over PA system.
  • Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
  • Created and maintained company phone directory with current extensions and staff information.
  • Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
  • Answered calls on [Number] ring and engaged customers with friendly, professional demeanor.
  • Facilitated emergency response efforts by swiftly connecting callers to relevant personnel or services when necessary.
  • Increased company-wide communication by promptly connecting internal calls between departments.
  • Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Maintained accurate records of calls placed and received.
  • Followed up on customer inquiries to confirm issues were adequately addressed.

Housekeeping

KSB Hospital
05.1992 - Current
  • Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
  • Collaborated with housekeeping staff to ensure timely room turnovers and consistently high cleanliness standards.
  • Promoted a clean working environment through regular housekeeping activities and adherence to sanitation protocols.
  • Collaborated with housekeeping staff for timely room turnovers and consistently meeting quality standards.
  • Resolved complaints regarding housekeeping and room service.
  • Maintained cleanliness of the residential facility by performing routine housekeeping tasks as needed.
  • Maintained a clean, safe living environment for patients by performing light housekeeping duties.
  • Promoted a safe and comfortable environment by performing light housekeeping duties and maintaining cleanliness.
  • Followed sanitation and good housekeeping practices.
  • Assisted in training new hires on housekeeping procedures, promoting consistent quality across the department.
  • Improved cleanliness and overall appearance of guest rooms by diligently performing daily housekeeping tasks.
  • Developed effective schedules for housekeeping staff, optimizing workflow and minimizing overtime expenses.
  • Maintained a clean, safe environment through daily housekeeping tasks and waste disposal management.
  • Practiced excellent housekeeping to maintain accident-free workplace.

Education

Rock Falls High School
Rock Falls, IL
05-1985

Skills

  • HIPAA compliance
  • Patient confidentiality
  • Document scanning
  • Clinical documentation improvement
  • Records organization
  • Health information systems
  • Information verification
  • Medical records retrieval
  • Electronic health records management
  • Customer service
  • HIPAA regulations
  • Written and verbal communication
  • File organization
  • Paperwork processing
  • Records management
  • Supply ordering
  • Filing systems expertise
  • Medical records management
  • Data security
  • Health information management
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills

Timeline

Medical Records Technician

OSF Saint Katharine Medical Center
02.1997 - Current

Adult Day Care Center

KSB Hospital
04.1995 - Current

Switchboard Operator

KSB Hospital
02.1993 - Current

Housekeeping

KSB Hospital
05.1992 - Current

Rock Falls High School

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Michelle Schmidt