Michelle Sanchez
Cicero
Summary
Able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Costumer Service /Order Entry Representative
SOARDIST
07.2025 - Current
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Collaborated with cross-functional teams to resolve order discrepancies and enhance operational efficiency.
- Provided exceptional customer service, resolving inquiries and issues on spot.
- Managed customer inquiries through multiple channels, ensuring timely and accurate responses.
Packer
Sabert
03.2025 - Current
- Maintained a clean and organized work environment, promoting safety and productivity.
- Inspected items for defects and damage.
- Placed items into bags, boxes or other containers.
- Collaborated with team members to achieve daily goals and meet company objectives.
Front of House Trainer
Chic-Fil-A
05.2024 - 03.2025
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Streamlined communication between front-of-house and back-of-house teams to ensure smooth operations during peak hours.
- Enhanced customer experience by providing exceptional service and maintaining a welcoming atmosphere.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
Costumer Service
Walmart
08.2020 - 05.2024
- Provided exceptional customer service, resolving disputes promptly and professionally.
- Delivered exceptional customer service, addressing concerns with empathy and professionalism.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled snappy costumers through phone calls
Education
Criminology
Morton College
Cicero, ILHigh School Diploma -
World Language High School
Chicago, IL06-2022
Skills
- Microsoft Excel
- Problem-solving
- Excellent communication
- Teamwork and collaboration
- Computer skills
- Multitasking Abilities
- People Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Costumer Service /Order Entry Representative
SOARDIST
07.2025 - Current
Packer
Sabert
03.2025 - Current
Front of House Trainer
Chic-Fil-A
05.2024 - 03.2025
Costumer Service
Walmart
08.2020 - 05.2024
Criminology
Morton College
High School Diploma -
World Language High School