Michelle Rodgers
Kankakee
Summary
Facilities operations leader with over 10 years in high-complexity environments, optimizing performance across pharmaceutical manufacturing and residential sectors. Recognized for driving operational continuity during leadership transitions and establishing KPIs that enhance service delivery. A trusted partner to stakeholders, ensuring compliance and continuous improvement across mission-critical assets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Facilities Manager
JLL CSL Behring
Bradley
04.2023 - Current
- Provide strategic leadership for maintenance and facilities operations across a 4 million sq. ft. pharmaceutical manufacturing campus, ensuring high reliability, safety, and compliance
- Lead cross-functional stakeholder groups across engineering, quality, and operations to align facilities performance with production, compliance, and client business priorities
- Direct preventive and corrective maintenance programs, increasing equipment reliability and operational efficiency
- Selected to provide interim leadership support across multiple client accounts during organizational transitions, ensuring uninterrupted service delivery, operational stability, and sustained client satisfaction
- Establish and track KPIs to drive accountability, improve work order completion, and enhance service delivery
- Direct vendor governance and contract performance management, ensuring alignment with service-level expectations, cost efficiency targets, and client satisfaction standards
- Lead capital and facility improvement projects aligned with production goals and long-term asset strategy
- Conduct audits and inspections to ensure full compliance with GMP, FDA, and EHS requirements
- Provide direct leadership, coaching, performance management, and development for maintenance and facilities personnel, including staffing coordination, training, and accountability management.
Utilities Supervisor
JLL CSL Behring
Bradley
04.2022 - 04.2023
- Supervised maintenance operations for critical systems (HVAC, electrical, plumbing) in a regulated environment
- Led hiring, training, and performance management, building a reliable and high-performing team
- Implemented preventive maintenance and workflow improvements to reduce downtime and increase efficiency
- Managed contractors and vendors to ensure high-quality and timely service execution
- Maintained strict compliance with safety, regulatory, and internal standards
Property Manager
KMG Prestige
Bradley
08.2015 - 04.2022
- Managed daily operations of residential communities, overseeing maintenance, budgeting, and resident satisfaction
- Directed maintenance teams and vendors to ensure efficient work order completion and property upkeep
- Developed and managed operating budgets, controlling costs while maintaining service quality
- Led unit turns, inspections, and capital improvements to maintain occupancy and asset value
- Standardized processes across work orders and vendor management to improve efficiency and consistency
- Recruited, trained, and developed staff, building a strong and consistent team culture
Education
Kankakee Community College
Kankakee, ILBradley Bourbonnais Community High School
Bradley, ILSkills
- Manufacturing Operations Leadership
- Production Support & Scheduling Alignment
- Reliability & TPM Strategy
- Lean Manufacturing / Continuous Improvement
- KPI Development & Performance Management
- Cross-Functional Team Leadership
- Quality Systems (GMP/FDA)
- Maintenance & Asset Reliability
- Workforce Training & Development
- Vendor & Contractor Management
- 5S & Workplace Standardization
- Safety & Compliance (EHS/OSHA)
- Facilities operations
- Vendor management
- Regulatory compliance
- Preventive maintenance
Certification
- Facility Management Professional (IFMA)
- Certified FMM Manager
- Account Manager Essentials Program (AME)
- GxP Manager Level 1
Timeline
Facilities Manager
JLL CSL Behring
04.2023 - Current
Utilities Supervisor
JLL CSL Behring
04.2022 - 04.2023
Property Manager
KMG Prestige
08.2015 - 04.2022
Kankakee Community College
Bradley Bourbonnais Community High School