Summary
Overview
Work History
Education
Skills
Languages
Education
Timeline
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Michelle Reyes

Naperville

Summary

Reliable retail professional with enthusiastic personality and over three years of customer service experience. Reputation for positive attitude, excellent documentation skills, and outstanding verbal and written communication.

Overview

7
7
years of professional experience

Work History

Cashier

Marshalls
09.2023 - 12.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Worked with floor team and managers to meet wide range of customer needs.

Assistant Manager

Torrid LLC
09.2017 - 06.2021
  • Compiled weekly monetary reports and records for store managers.
  • Completed administrative duties, including opening and closing reports and bank deposits.
  • Worked as team member assisting with cashier duties, product merchandising and cleaning.
  • Assisted upper management with reporting sales data and assessing employee performance.
  • Promoted new products and sales to encourage revenue growth and boost upselling.
  • Managed store operation duties, including counting cash drawers and checking equipment for proper functioning.
  • Increased revenue by leveraging product promotion skills and knowledgeable sales strategies.
  • Monitored incoming customer traffic to determine appropriate staffing.
  • Connected with customers daily to understand needs, provide assistance and collect feedback.
  • Reviewed inventory and sales records and reported on activities to senior management for use in key decision making.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Checked inventory system to locate items at other stores.
  • Cultivated personal relationships with clients.
  • Mentored newly hired sales associates s in upselling techniques.
  • Monitored department for signs of theft by customers or employees, and implemented corrective actions to prevent recurrence.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Processed credit card payments and counted back change and currency.

Education

GED -

J. Sterling Morton East High School
2013

Skills

  • Inventory management
  • Relationship development
  • Customer service
  • Organization
  • Team management
  • Supervision
  • Problem resolution
  • Product ordering

Languages

English
Spanish

Education

HighSchoolGed

Timeline

Cashier

Marshalls
09.2023 - 12.2024

Assistant Manager

Torrid LLC
09.2017 - 06.2021

GED -

J. Sterling Morton East High School

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Michelle Reyes