Michelle Ramirez
Chicago
Summary
To obtain a Medical Assistant externship where I can gain hands-on experience, strengthen my clinical skills, and support a healthcare team in providing high-quality, compassionate patient care.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Passenger Service Agent
WFS Worldwide Flight Services
Chicago
07.2022 - Current
- Provide customer service to passengers while maintaining professionalism in a fast-paced, high-stress environment.
- Communicate clearly with diverse individuals, ensuring an understanding of procedures and flight information.
- Resolve conflicts, assist with problems, and remain calm during delays or difficult situations.
- Verify documents, assist with scheduling needs, and maintain accurate records.
- Demonstrate strong multitasking, taking management, and teamwork skills.
Skills
- vital signs
- Phlebotomy
- EHR
- Infection control
- HIPAA Compliance
- SOAP Note Documentation
- Medical terminology
- Child development measurements
- Specimen collection
- Point of care testing
- Dosage calculations and injections
- Patient scheduling
- Bilingual (Spanish)
Certification
American Medical Technologists - RMA Expected July 2026
Timeline
Passenger Service Agent
WFS Worldwide Flight Services
07.2022 - Current