Michelle Peden

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Investigated insurance claims denials and appeals.
• Managed patient registration process, confirming data accuracy and completeness.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
• Schedule appointments.
• Enter Physician's order's and medication's when order.

*Successfully handle high volume of incoming and outgoing calls.

*Enter Physican's orders into HMS/Pro Med/Hmed.

*Called other departments for procedure's and test reults.

*Call patient's physican's for ER physican's.

*Successfully handle high volume of incoming and outgoing calls.

*Enter Physican's orders into HMS/Pro Med/Hmed.

*Called other departments for procedure's and test reults.

*Call patient's physican's for ER physican's.

* Aided exccutive in staff capacity by coordinating office services.

* Office services include peronal issues and payroll.

* Successfully handled large volume of incoming and outgoing telephone calls.

* Compliled, store and retrieved data, using Microword Excdel, Word, and spreedsheet.

* Filed correspondence and other records