Michelle Moore
Petersburg,IL
Summary
Subrogation professional with proven experience in claim recovery and legal compliance. Known for thorough investigations and successful settlements, fostering team collaboration and adaptability. Expertise in negotiation and regulatory adherence.
Overview
27
27
years of professional experience
Work History
Subrogation Specialist
Paragon Asset Recovery
Coraopolis, PA
08.2021 - Current
- Managed subrogation claims to recover costs from third-party liability insurers.
- Analyzed complex insurance policies to determine coverage and recovery potential.
- Collaborated with legal teams to prepare documentation for litigation proceedings.
- Developed strategies for negotiating settlements with insurance companies and claimants.
Auto Claims Arbitration Writer
Independent Contractor
Lake Elsinore, California
01.2017 - 08.2021
- Investigated claims by obtaining relevant loss information from insured’s, witnesses, and other interested parties, through the use of statements, police reports, etc.
- Responsible for investigating, analyzing and determining liability to effectively settle with adverse parties and recover subrogation claims with regards to auto claims.
- Evaluated the extent of loss based on investigation and review of coverage determinations.
- Successfully filing and responding to inter-company arbitrations for SubroClaims, Inc on behalf of their insurance clients, through Arbitration Forums, Inc website/programs.
- Create excel spreadsheets for all claims placed by myself into Inter-Company Arbitrator for SubroClaims, Inc.
- Downloading documents from clients to review and determine which evidence will be strong to support liability for my arbitration filings.
- Creating evidence by converting documents from word into PDF in order to successfully upload evidence into the arbitration docket.
- Creating scene diagrams to support liability in each arbitration filing
- Documenting SubroClaims, Inc claims portal in order to ensure all work activity done by myself is clear and concise in order for the clients to stay updated as to the status of each arbitration filing.
- Email communication with SubroClaims, Inc/clients in order to obtain all needed/missing documents for the clients and all business related inquires regarding my assignments for SubroClaims, Inc.
Property Subrogation Specialist (II)
Mercury Insurance Services
Rancho Cucamonga, California
01.2011 - 01.2017
- Under minimal supervision, investigates, evaluates and settles minor to moderately complex first and third party property claims in a timely and efficient manner as to prevent unnecessary expense to the Company.
- Responsible for investigating, analyzing and determining liability to effectively settle with adverse parties and recover subrogation claims.
- Proven ability to work well in high-pressure work environment; work independently, with minimal supervision; and work in a team environment to support the various business climates
- Responsible for auditing customer claims for Property, to ensure standardization and compliance with all applicable company rules and regulations.
Claims Specialist
Allstate Insurance Services
Diamond Bar, California
01.1999 - 01.2004
- Established reserve amounts within prescribed settlement authority limit and negotiated settlement of claims; referred claims which exceeded personal authority limit to manager with recommendation.
- Ensured payments were issued and obtained appropriate releases for adjusted claims; closed claim files according to Company procedures.
Education
Some College (No Degree) -
Mt. San Antonio College
Walnut, CaliforniaSkills
Subrogation Claims Management – Investigating and pursuing recovery opportunities
Insurance Policy Analysis – Understanding policy language and coverage details
Liability Determination – Assessing fault based on documentation and evidence
Claims Processing Systems
Legal & Regulatory Knowledge – Familiarity with state insurance laws and recovery rules
Documentation & Case File Management
Timeline
Subrogation Specialist
Paragon Asset Recovery
08.2021 - Current
Auto Claims Arbitration Writer
Independent Contractor
01.2017 - 08.2021
Property Subrogation Specialist (II)
Mercury Insurance Services
01.2011 - 01.2017
Claims Specialist
Allstate Insurance Services
01.1999 - 01.2004
Some College (No Degree) -
Mt. San Antonio College