Michelle Kade
Altamont
Summary
Hardworking, organized, and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Owner
Little Sunshine's Daycare
10.2021 - Current
- Own & operate an in-home daycare with 8 children
- Daily meal planning and preparation according to state requirements and guidelines
- Schedule daily activities for play and learning
- Track income and expenses for tax purposes.
Administrative Assistant
The Equity
06.2011 - 10.2021
- Management of Ag Retail Office
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence, paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail and faxes.
- Built and maintained strong customer relationships by delivering excellent customer service through prompt responses to client inquiries, going above and beyond to accommodate unusual requests and address concerns effectively.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information through the use of Agvance operating system and Microsoft Excel.
- Developed and updated spreadsheets and databases to track, analyze, and report on products, inventory, and customer balances.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Seed Management- Ordering seed corn and beans for customers through multiple companies and ordering systems, tracking orders, managing placement in warehouse and delivery to customers, receiving/invoicing, loading, and unloading for customers
- Assisted in onboarding new employees using Paylocity Payroll & HR, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team, as well as tracking employee time for payroll.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency and accuracy.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Assisted coworkers and staff members with special tasks on daily basis.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Office Clerk/Bookkeeping
Deer Park Distributors
02.2008 - 06.2011
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support, addressing routine, and special requirements.
- Provided quality clerical support through data entry, copying, faxing, and filing documents, email correspondence, and overseeing operation of office equipment.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Invoicing customers through QuickBooks software
- Responsible for returns and setting up new accounts
- Creating databases for marketing mail-outs and websites.
- Assisted in the preparation and distribution of marketing materials to clients and potential customers, resulting in increased brand awareness for the company.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Teller
Midland States Bank
08.2007 - 02.2008
- Use of general ledger debits/credits for the banks in house accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
Office Assistant/Manager
Servpro Fire and Water Restoration Services
09.2004 - 03.2007
- Responsible for day-to-day operations of the office and three other offices in surrounding areas
- Entering estimates for fire/water damages for insurance companies/homeowners
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Keeping track of all jobs, work in progress, accounts receivable/accounts paid on jobs, and collections on past-due accounts
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Responsible for training new office personnel for other offices
- Promoted to Office Manager within the first year.
Education
Bachelor of Arts - Psychology-Mental Health Concentration
Southern New Hampshire University
Manchester, NH05.2024
No Degree - Certificate- Virtual Administration
Southwestern Illinois College
Belleville, IL12.2022
Associate in Applied Science - Executive Administrative Assistant
Lake Land College
Mattoon, IL12.2010
Associate of Applied Science - Accounting
Lake Land College
Mattoon, IL06.2004
Skills
- Office Administration
- Customer Relations & Client Service
- Data entry
- Bookkeeping
- Multi-Line Phone Systems
- Work Planning and Prioritization
- Verbal and written communication
- Organization
Typing Speed
80 wpm
Specialized Software Experience
- QuickBooks Pro
- Microsoft Office Suite
- Word Perfect
- Windows XP and Windows 10 and older
References
- Brett Stuemke, Sales Manager, The Equity- Altamont Branch, 905 S. Main Street, Altamont, IL, 62411, 618-483-6325
- David Wolfe, Owner/President, Servpro Fire and Water Restoration, 9425 N. 1425th St., Effingham, IL, 62401, 217-536-6655
- Scott Bingaman, Owner/President, Deer Park Distributors, 111 W. Birch St., Brownstown, IL, 62418, 618-427-3761
- Kelly Washburn, Broker, Fayette County Real Estate, 740 W. Orchard St., Vandalia, IL, 62471, 618-322-5127
- Harriet Potthast, Administrative Assistant, The Equity, 1390 Ginkgo Ave., Greenville, IL, 62246, 618-541-2145
Timeline
Owner
Little Sunshine's Daycare
10.2021 - Current
Administrative Assistant
The Equity
06.2011 - 10.2021
Office Clerk/Bookkeeping
Deer Park Distributors
02.2008 - 06.2011
Teller
Midland States Bank
08.2007 - 02.2008
Office Assistant/Manager
Servpro Fire and Water Restoration Services
09.2004 - 03.2007
Bachelor of Arts - Psychology-Mental Health Concentration
Southern New Hampshire University
No Degree - Certificate- Virtual Administration
Southwestern Illinois College
Associate in Applied Science - Executive Administrative Assistant
Lake Land College
Associate of Applied Science - Accounting
Lake Land College
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