Michelle Hernandez

• Assisted customers in selecting jewelry pieces, enhancing overall shopping experiences.
• Maintained knowledge of current promotions and product features to drive sales.
• Processed transactions accurately and efficiently using point-of-sale systems.
• Collaborated with team members to achieve daily sales goals and improve customer satisfaction.

• Assisted clinic operations as coordinator for McHenry, Palatine, and Wheeling locations. Supported front desk activities as lead receptionist for Elgin site.
• Coordinated patient scheduling to optimize clinic workflow and enhance service delivery.
• Managed electronic health record system to ensure accurate patient data and compliance.
• Assisted in training new staff on clinic policies and software usage for seamless operations.
• Developed communication protocols between clinical and administrative teams to improve efficiency.

Assisted in managing daily shifts to ensure smooth operations. Supported team members in achieving shift objectives. Coordinated schedules to optimize staff coverage.

Created detailed schedules to enhance operational efficiency and meet project deadlines.

Assisted in opening and closing store operations. Supported inventory management and organization. Helped maintain a clean and welcoming environment.