Michelle Hedrick
Aledo
Summary
Dynamic professional with extensive experience in customer service and quality assurance, notably at Heinz. Proven ability to multitask effectively while maintaining high standards of service. Recognized for developing loyal clientele and enhancing operational efficiency. Strong communicator and reliable team player, committed to delivering exceptional results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Bartender
Saucy's Bar
07.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Insurance Producer
State Farm
11.2022 - 10.2023
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Adhered to all regulations for insurance sales.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
- Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
Bartender
Cheers on Main
02.2021 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
General Laborer
HNI
08.2018 - 10.2020
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Notified supervisors of defective equipment or material.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
Quality Analyst
Heinz
10.2016 - 08.2018
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH10-2025
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
Accomplishments
- Improved team productivity with morale-boosting incentives.
Languages
English
Native or Bilingual
Training
Selected by campus administration to participate among top students in a leadership program including:
- Leadership Training Day: Trained in leadership and success skills via an introspective and interactive training session.
- Speaker Events: Participated in seminars led by celebrities and best-selling authors on topics such as leadership, time management, and goal setting.
- Success Networking Teams: Participated in peer based leadership and development teams. Experience in setting and achieving goals, receiving coaching, coaching others, and holding others accountable to commitments.
Timeline
Bartender
Saucy's Bar
07.2024 - Current
Insurance Producer
State Farm
11.2022 - 10.2023
Bartender
Cheers on Main
02.2021 - 11.2022
General Laborer
HNI
08.2018 - 10.2020
Quality Analyst
Heinz
10.2016 - 08.2018
Bachelor of Arts - Psychology
Southern New Hampshire University
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