Michelle Gasca
Villa Park
Summary
Compassionate Patient Relations Specialist known for high productivity and efficient task completion. Skilled in conflict resolution, effective communication, and patient advocacy, ensuring smooth operation of healthcare services. Excel in empathy, active listening, and problem-solving to enhance patient satisfaction and support healthcare teams.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Patient Relations Specialist
Oak Street Health
Downers Grove
09.2019 - Current
- Facilitated patient communication to enhance service satisfaction and understanding.
- Coordinated appointments and follow-ups to streamline patient care processes.
- Managed patient records using electronic health systems for accuracy and efficiency.
Surgical Technologist
Central dupage foot and ankle
Winfield
05.2017 - 09.2019
- Prepared surgical instruments and supplies for foot and ankle procedures.
- Assisted surgeons during operations by providing necessary tools promptly.
- Maintained sterile environment by following infection control protocols diligently.
Education
Associate of Science - Media Studies
Triton College
River Grove, IL 08.2013 - 05.2017
Cma - Medical Assistant
Everest College
Melrose Park, IL 04.2012 - 05.2013
Skills
- electronic health records
- patient communication
- care coordination
- medical terminology
Languages
Spanish
Native/ Bilingual
Timeline
Patient Relations Specialist
Oak Street Health
09.2019 - Current
Surgical Technologist
Central dupage foot and ankle
05.2017 - 09.2019
Associate of Science - Media Studies
Triton College
08.2013 - 05.2017
Cma - Medical Assistant
Everest College
04.2012 - 05.2013