Michelle Espino
North Aurora
Summary
Personable and organized individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support.
Overview
3
3
years of professional experience
Work History
Administrative Assistant Cybersecurity
Ann & Robert H. Lurie Children's Hospital of Chicago
09.2025 - Current
- Supported executive staff through scheduling meetings, coordinating events, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Coordinated scheduling for multiple departments, ensuring optimal resource allocation and efficiency.
- Developed training materials for new staff, improving onboarding experience and knowledge retention.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Clinic Receptionist
Kane County Health Department
02.2025 - 09.2025
- Scheduled 100+ patient appointments monthly using Median I-Care Systems
- Provided translation services for Spanish-speaking patients, facilitating clear communication and understanding
- Managed up to 25 incoming phone calls daily, directing them to the appropriate department for efficient service
- Completed weekly encounter forms to accurately document patient visits and immunization details
- Looked up shot record requests using I-CARE system to provide patients with accurate immunization information
Phlebotomist Technician
Advocate Medical Group Primary Care
07.2024 - 11.2024
- Performed over 50 successful venipunctures and capillary punctures per day, maintaining a 100% success rate in sample collection while adhering to all safety and infection control protocols
- Improved patient satisfaction by explaining procedures and using empathetic communication, reducing anxiety, and ensuring seamless cooperation
- Maintained accurate specimen logs, labels, and patient files in compliance with protocols
- Assist in maintaining lab inventory and ordering supplies
Community Health Navigator
Open Door Health Center of Illinois
01.2023 - 08.2024
- Conducted over 25 HIV testing per day at both Aurora and Elgin locations
- Increased HIV testing rates through targeted community campaigns and service promotions to enhance STD prevention
- Hosted bi-monthly group sessions for individuals living with HIV to provide support
- Scheduled and documented over 35 daily testing appointments at both Aurora and Elgin locations
Education
Bachelor of Science - Healthcare Administration
Aurora University
Aurora, IL12.2024
Skills
- Record Management
- Phlebotomy
- Community Outreach
- Housing and Counseling Services
- Office administration
- Data entry and documentation
- Calendar management
- Invoice processing
- Schedule management
LANGUAGES
English Native
Spanish Native
Timeline
Administrative Assistant Cybersecurity
Ann & Robert H. Lurie Children's Hospital of Chicago
09.2025 - Current
Clinic Receptionist
Kane County Health Department
02.2025 - 09.2025
Phlebotomist Technician
Advocate Medical Group Primary Care
07.2024 - 11.2024
Community Health Navigator
Open Door Health Center of Illinois
01.2023 - 08.2024
Bachelor of Science - Healthcare Administration
Aurora University