Michelle D. Panock
Burbank
Summary
Dynamic healthcare leader with a proven track record at Loyola University Medical Center, excelling in performance improvement and patient safety compliance. Achieved a 52% reduction in turnaround time for behavioral health placements while enhancing staff onboarding and training. Passionate about driving quality management systems and fostering a culture of excellence in clinical operations.
Overview
23
23
years of professional experience
Work History
Nurse Manager 3 SE Cardiology-37 Bed Cardiac Unit
Loyola University Medical Center/Loyola Medicine
03.2023 - Current
- Manage over 50 employees.
- Uses performance improvement process to improve patient safety and patient outcomes- No falls for 352 days, No HAPI for over 1 year, implement discharge lounge on unit, mobility program to decrease physical therapy consults for the unit.
- Lead and mentor leaders in new management role.
- Filled over 20 vacant positions 6 months.
- Follow established guidelines to meet Joint Commission and infection control guidelines.
- Post Pandemic Initiatives that aided in increased engagement and decreased turnover-Transformed unit to a wellness unit.
- Inpatient initiatives-No falls for 352 days, No HAPI for over 1 year, implement discharge lounge on unit, mobility program to decrease physical therapy consults for inpatient unit.
Executive Director of Clinical Operations, Inpatient & Emergency Services
Loyola University Medical Center/Loyola Medicine
08.2021 - Current
- Developed and organized a systemized approach for the timely placement of our behavioral health patients in the ER and inpatient settings with decrease in TAT-D of 52%.
- Collaborated with the emergency department staff to improve workflows with the implementation of a provider in triage to decreases left without being seen to less than 1.5% and increased NPS above organizational goal.
- Decreeased turnover in the emergency department by 70% with Stay Interviews and use of transformational and situatiojnal leadership style.
- Implemented a DMS board for the nursing supervisor team to enhance knowledge of operatins and hold accountable for budgetary metrics including staffing and outside contracted services such as dialysis management and peripheral aceess team usage.
- Eliminate need for internal and external agency usage by filling open FTEs and collaboration with sister hospitals to look at staffing needs for the emergency department acress the system.
Interim Nurse Manager, Gottlieb Emergency Department
Loyola University Medical Center/Loyola Medicine
11.2024 - 02.2025
- Due to ecessive turnoever and not permforming well with metrics was assigned the emergency department to help sustain retention and decrease turn over. 17 bed Level 2 Trauma.
Unit Director Medical Surgical Covid Unit-39 Bed Unit
Rush Oak Park Hospital
02.2022 - 03.2023
Nursing Supervisor-Registry
Gottlieb Hospital & MacNeal Hospital
08.2021 - 03.2023
Interim Unit Director Intensive Care Unit -14 bed unit
Rush Oak Park Hospital
03.2020 - 02.2022
Unit Director Centralized Staffing Office/Bed Coordinator
Rush Oak Park Hospital
12.2017 - 02.2022
- Maintains nursing staff by recruiting, selecting, orientating and training new graduate nurses, patient care technicians and patient care sitters.
- Mentorship for new graduate nurses. Trained new graduate nurses to various departments to decrease agency usage throughout the hospital.
- Developed Patient Care Sitter Program and Training.
- Responsible for planning, organizing, and scheduling for 10 inpatient nursing departments to ensure that staffing is safe.
- Developed Centralized Staffing Office first Unit Advisory Council in alignment with shared governance.
- Responsible for patient satisfaction data and driven initiatives for organization to improve Press Ganey scores.
- Communicate and interpret policies and procedures to nursing staff and monitor staff practices.
- Prioritized and assigned beds for all admissions and transfers into and within the hospital.
- Educated nurses and physicians in level of care and bed placement issues.
- Managed nursing supervisor team.
- Committee Member-Multiple hospital committees.
- Resource Float Team Employee Engagement in 92nd percentile.
- Implemented Telemetry Monitoring on Medical Surgical Unit.
Physician Practice Division Float Nurse-Clinics and Telephone Triage Nurse Multiple Specialties
Elmhurst Memorial Hospital-Registry
08.2012 - 02.2020
- Outstanding knowledge of nursing care procedures, and practices.
- Administer vaccinations and medications.
- Trained in telephone triage in determining urgency for care and direct patients to the appropriate level of care.
- Provide patient education on patient treatment/medical issues.
- Excellent in time management and organizational skills.
- Assisted patients with obtaining referrals, prior authorizations, medication renewals, discussing test results and generalized medical questions.
Hospital Nursing Supervisor
Rush Oak Park Hospital
08.2012 - 12.2017
- Utilize staff efficiently to decrease the amount of agency usage.
- Staff and direct activities for assigned shift of hospital nursing department.
- Objectively mediated resolution of complaints and concern from patients, visitors and/or staff Demonstrates analytical and critical thinking abilities with pro-active decision making.
- Respond to all Codes and Rapid Responses within the hospital and follow hospital emergency management policies.
- Night Shift Pharmacist-Safely prepare and dispense medications as the night-time pharmacist.
Nursing Administration-Quality Management and Nursing Supervisor Roles
Adventist LaGrange Memorial Hospital
11.2002 - 08.2012
Education
Doctrine Nursing Practice-Systems Leadership Program -
Rush University
Chicago, IL08.2023
Master of Science in Nursing (MSN) -
Rush University
Chicago, IL08.2020
Bachelor of Science in Nursing (BSN) -
Purdue University
12.2015
Associate Degree in Nursing (ADN) -
Moraine Valley Community College
Palos Hills, IL12.2000
Skills
- Performance improvement
- Patient safety compliance
- Behavioral health integration
- Staff onboarding and training
- Quality management systems
- Clinical operations administration
Presentations Publications Fellowships
- Stay Interviews Can Hold Your Team Together, Sigma Theta Tau International Honor Society, 09/2023
- Building Bridges and Tearing Down Walls Utilizing Shared Governance, IONL Virtual Presenter, 06/2020
- Fall Reduction Program on the Orthopedic Unit- Initiation of a fall’s checklist on the orthopedic floor at Rush Oak Park Hospital decreased falls by 75% and achieved a zero-fall rate for 15 months., Edward-Elmhurst-Evidence Based Practice Conference, 09/2017
Professional Memberships
- American Organization of Nurse Executives, 2020, Present
- Illinois Organization of Nurse Leaders, 2018, Present, Member of Programs Committee
- American Nurse Association, 2015, Present
Community Professional Service
- Mayor’s Office People With Disability, Mentor, 01/2023, Present
- Reavis High School District 220, Sports Event Volunteer, 05/2016, Present
- Burbank School District 111, Superintendent Advisory Board-Appointed Volunteer and Founder, 01/2007, 12/2021, Set vision and goals for district including advise on new building development and nutrition plan. Presenter Career Day-Nursing.
Honor Awards
- Rush Oak Park Hospital-Nomination, 11/2022, Founder’s Day Manager of the Year
- Rush Oak Park Hospital-Award, 05/2020, Nurse Excellence Award-Nurse’s Week Recognition
- Rush Oak Park Hospital-Nurse Leader Fellowship Award, 05/2017-02/2018, The Illinois Organization of Nurse Leader-Fellowship. Project development for development of hospital’s Phase 1 of Cardiac Rehab on the Telemetry and Inpatient Intensive Care Units.
- Edward-Elmhurst Driven Lab Idea -Semi Finalist, 12/2018, Commit to Sit – Initiative to improve Press Ganey Scores
- Rush Oak Park Hospital-Award, 05/2017, Nurse Mentorship Award-Nurse’s Week Recognition
- Empowered Magazine-Nomination, 01/2025
Licensures And Certifications
- Registered Nurse (RN) Licensure, State of Illinois Board of Registered Nursing, 03/2001, Present
- Nurse Executive Advanced Certification, 11/2027
- Certified Clinical Nurse Leader, 12/2027
- Basic Life Support (BLS/CPR) Provider Certification, American Heart Association, 04/2025
- Advanced Cardiovascular Life Support (ACLS) Provider Certification, American Heart Association, 04/2025
- Pediatric Advanced Life Support (PALS), 04/2025
- FEMA Training
- CPI Training
Timeline
Interim Nurse Manager, Gottlieb Emergency Department
Loyola University Medical Center/Loyola Medicine
11.2024 - 02.2025
Nurse Manager 3 SE Cardiology-37 Bed Cardiac Unit
Loyola University Medical Center/Loyola Medicine
03.2023 - Current
Unit Director Medical Surgical Covid Unit-39 Bed Unit
Rush Oak Park Hospital
02.2022 - 03.2023
Executive Director of Clinical Operations, Inpatient & Emergency Services
Loyola University Medical Center/Loyola Medicine
08.2021 - Current
Nursing Supervisor-Registry
Gottlieb Hospital & MacNeal Hospital
08.2021 - 03.2023
Interim Unit Director Intensive Care Unit -14 bed unit
Rush Oak Park Hospital
03.2020 - 02.2022
Unit Director Centralized Staffing Office/Bed Coordinator
Rush Oak Park Hospital
12.2017 - 02.2022
Physician Practice Division Float Nurse-Clinics and Telephone Triage Nurse Multiple Specialties
Elmhurst Memorial Hospital-Registry
08.2012 - 02.2020
Hospital Nursing Supervisor
Rush Oak Park Hospital
08.2012 - 12.2017
Nursing Administration-Quality Management and Nursing Supervisor Roles
Adventist LaGrange Memorial Hospital
11.2002 - 08.2012
Doctrine Nursing Practice-Systems Leadership Program -
Rush University
Master of Science in Nursing (MSN) -
Rush University
Bachelor of Science in Nursing (BSN) -
Purdue University
Associate Degree in Nursing (ADN) -
Moraine Valley Community College