Michelle DeSalvo
Elgin
Summary
Dynamic graduate student in Industrial-Organizational Psychology with practical experience in interviewing and intake processes, training delivery, group discussion facilitation, and effective stakeholder communication across justice, property management, and service sectors. Strong foundation in small group theories, job analysis concepts, performance management, and committed to team collaboration. Passionate about talent acquisition, consulting, leadership development, and enhancing team dynamics to drive organizational success. Eager to leverage skills and knowledge to contribute meaningfully in a professional setting.
Overview
4
4
years of professional experience
Work History
Rehabilitation Technician
Team Rehabilitation Physical Therapy
Elgin, IL
02.2024 - Current
- Assisted in patient rehabilitation by implementing customized exercise plans and monitoring progress.
- Collaborated with physical therapists to develop effective treatment strategies tailored to individual needs.
- Trained new staff on best practices in patient care and equipment handling, fostering a culture of excellence.
- Managed inventory of supplies and ordered new materials when needed, maintaining a well-stocked therapy space.
- Maintained and organized rehabilitation equipment, ensuring readiness for daily use and compliance with safety standards.
- Educated patients on proper equipment usage to enhance recovery outcomes and ensure safety.
- Documented patient progress accurately, contributing to the development of ongoing treatment plans.
Youth Counselor Internship
Kane County Juvenile Justice Center
St. Charles, IL
08.2023 - 12.2023
- Supported counselors in developing and documenting individualized treatment and behavioral plans
- Assisted with structured intake processes involving youth and families
- Helped facilitate group-based sessions on communication, anger management, and self-esteem
- Collaborated with staff and participated in weekly supervision
Assisted Property Manager/Property Manager
RUME Property Management
Saint Charles, IL
02.2022 - 07.2023
- Reviewed applications against eligibility and documentation standards
- Trained and supported staff on procedures and expectations
- Maintained accurate compliance and correspondence records
- Coordinated tenant communications and resolved inquiries to enhance resident satisfaction.
- Assisted in property maintenance scheduling, ensuring timely repairs and service delivery.
- Collaborated with vendors to secure competitive pricing for property services and supplies.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Assistant Administrator
BJB Properties
St. Charles, IL
11.2021 - 02.2022
- Maintained databases, reports, and internal documentation to support management decision-making
- Coordinated communication between employees, vendors, and stakeholders
- Inquiries from prospective tenants working heavily with the CRM system
- Maintained daily calendar, set appointments with clients and planned daily office events
Education
Bachelor of Arts - Psychology
Dominican University
River Forest, IL06-2024
Master of Arts - Industrial-Organizational Psychology
Elmhurst University
Elmhurst, IL06-2027
Skills
- Interview & Intake Support
- Training & Coaching
- Team Collaboration & Cross-Functional Support
- Stakeholder Communication
- Group Facilitation Assistance
- Data Interpretation
- Documentation & Record Management
- Conflict Resolution & Client Relations
- Administrative Support
- Customer service-focused
- CRM software proficiency
Timeline
Rehabilitation Technician
Team Rehabilitation Physical Therapy
02.2024 - Current
Youth Counselor Internship
Kane County Juvenile Justice Center
08.2023 - 12.2023
Assisted Property Manager/Property Manager
RUME Property Management
02.2022 - 07.2023
Assistant Administrator
BJB Properties
11.2021 - 02.2022
Bachelor of Arts - Psychology
Dominican University
Master of Arts - Industrial-Organizational Psychology
Elmhurst University