Michelle Cook
Accel Entertainment
Belleville
21
years of professional experience
Offering abilities in office and operations management, customer relations, and process improvement, with experience overseeing administrative tasks, coordinating logistics, and maintaining compliance standards. Skilled in payroll processing, billing, and account management, with a focus on efficiency and accuracy. Strong leadership and customer service capabilities to support team success and organizational goals.
Professional customer service expert equipped with robust background in coordinating and managing service requests. Adept at fostering team collaboration and delivering results in fast-paced environments. Strong skills in communication, problem-solving, and adapting to changing needs, ensuring reliable support and seamless operations. Recognized for attention to detail, flexibility, and client-focused approach.
Work History
Customer Service/Dispatcher Coordinator
10 Months- Monitored communication systems to ensure efficient dispatching of service personnel.
- Coordinated service requests to optimize response times and enhance customer satisfaction.
- Collaborated with cross-functional teams to enhance service delivery and operational workflows.
- Maintained open communication channels with management, providing regular updates on dispatcher performance and operational challenges.
- Assisted in achieving company-wide performance goals through diligent dispatching efforts.
- Served as a reliable point of contact for field technicians during emergencies or unexpected issues.
OFFICE MANAGER/DISPATCH
5 Months- Dispatched and tracked vehicles, ensuring that drivers were on time for deliveries.
- Scheduled and assigned daily tasks to drivers according to their availability.
- Managed customer accounts, reconciled statements, and promptly resolved discrepancies to ensure accuracy and customer satisfaction.
- Recorded incoming payments and advance deposits to ensure accuracy of daily cash receipts journal.
- Maintained customer accounts, reconciled statements and resolved discrepancies in a timely manner.
- Posted incoming payments and advance deposits to maintain daily cash receipts journal.
- Paid vendors with company funds by confirming accurate checks and scheduling payments.
- Supported recruitment process by posting jobs, screening resumes, scheduling interviews, conducting reference checks, and extending offers to qualified candidates.
- Processed and issued employee paychecks and statements of earnings and deductions.
STORE MANAGER
2 Months- Managed facility conditions through inspections and repairs, ensuring safety and operational efficiency.
- Maintained comprehensive records of facility management activities, including inventory levels and repair logs, to support operational decision-making.
- Developed and maintained detailed records of all lease agreements, including rent payments and tenant information.
- Facilitated timely rental payment collections and documented late payments to uphold financial accountability.
- Provided excellent customer service to tenants throughout their tenancy period.
- Prepared documents including rental applications, leases, and notices.
CUSTOMER SERVICE TECHNICIAN
9 Months- Educated customers on product features and best practices, enhancing user satisfaction and product utilization.
- Managed high volume of incoming calls, consistently meeting quality standards for service delivery.
- Ensured proper functioning of all diagnostic equipment used in a timely manner.
- Assisted with set-up, calibration and operation of sleep apnea machines, O2 machines, nasal cannulas and other diagnostic equipment used for sleep studies.
- Verified patient information, including demographics and insurance coverage, to ensure proper claim submission.
- Collaborated with healthcare providers to secure required documentation for timely claim submissions and appeals.
- Submitted electronic claims to insurance companies through various billing software platforms.
- Collaborated with healthcare providers to obtain necessary documentation for claim submission or appeal processes.
- Managed patient records accurately and efficiently according to HIPAA standards.
CUSTOMER SERVICE REPRESENTATIVE
1 Year 3 Months- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Cultivated positive customer relationships by delivering timely, accurate information and effective solutions to inquiries.
- Tracked shipment status and kept customers informed of progress.
- Determined charges for services requested and arranged for billing.
- Monitored shipment status and proactively informed customers of progress.
- Negotiated and determined proper outside haulers to fill transportation needs.
- Analyzed freight cost trends to pinpoint potential savings opportunities within the supply chain.
DIRECTOR CUSTOMER SERVICE
15 Years 10 Months- Manage a 12-million-dollar corporate e-commerce account.
- Develop new processes and procedures for streamlining efficiency, including Creating KPIs.
- Reported directly to customer POC daily, providing weekly performance reports.
- Resolved accounts receivable and accounts payable disputes with vendors and customers.
- Onboarded new vendors, ensuring adherence to established processes.
- Addressed customer and consignee complaints and escalations to ensure resolution.
- Report directly to POC of customer on a one-on-one basis daily, providing weekly reports.
- Onboarding of new vendors, ensuring processes are maintained.
- Trained employees on processes and procedures.
Education
High School Diploma
Skills
Customer service
Account Management
Billing
Operations management
Process Improvement
Microsoft Office
Client engagement
Time Management
Leadership
Adaptability
Follow-up skills
Complaint resolution
Timeline
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