Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHELLE CINOTTO

STREATOR

Summary

Dynamic Customer Service Representative with a proven track record at Mediacom Communications, excelling in active listening and critical thinking. Recognized for enhancing customer satisfaction through effective problem resolution and data management. Adept at mentoring peers and analyzing feedback to drive service improvements, ensuring a collaborative and efficient work environment.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Mediacom Communications
Streator, IL
09.2011 - Current
  • Oversaw daily office operations to ensure streamlined workflow and enhance interdepartmental communication.
  • Facilitated daily customer interactions to process payments and address inquiries.
  • Verified and aligned customer account receipts with corresponding bank deposits for precise financial reporting.
  • Utilized office software to create and maintain accurate data records and reports for management review.
  • Supported team members by providing administrative assistance, fostering a collaborative work environment.
  • Mentored junior representatives in problem-solving techniques and effective communication strategies.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Analyzed customer feedback to identify trends and recommend enhancements to service offerings.
  • Resolved customer inquiries via phone, chat, and email, ensuring high satisfaction levels.

Education

High School Diploma -

Streator High School
Streator, IL
05-1984

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Mediacom Communications
09.2011 - Current

High School Diploma -

Streator High School
MICHELLE CINOTTO