Michelle Chouiniere
Chatham
Summary
Attentive Student Supervisor experienced in overseeing program operations and enhancing student engagement through innovative initiatives. Developed positive environments within academic settings by implementing effective educational strategies and providing guidance and mentorship. Cultivated safe learning spaces that foster personal growth and academic achievement.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Student Supervisor
Ball-Chatham School District
Chatham
08.2024 - Current
- Supervised student activities and ensured adherence to school policies.
- Monitored student behavior during events and provided guidance to ensure a positive and safe environment.
- Coordinated schedules for student volunteers and staff events to optimize participation and engagement.
- Facilitated communication between students and faculty to streamline daily operations and address concerns.
Client Care Liaison
Massachusetts Veterinary Referral Hospital
Woburn
02.2008 - 03.2014
- Coordinated interdepartmental communication to improve service delivery.
- Cultivated relationships with pet owners, leading to increased client satisfaction.
- Supported resolution of client inquiries and concerns, ensuring timely responses.
- Managed scheduling of veterinary consultations and follow-up appointments.
- Assisted in training new staff on operational procedures and customer service standards.
- Documented client interactions and feedback for quality assurance purposes.
Pet Care Manager
PetSmart
Everett
09.2006 - 02.2008
- Oversaw daily operations of pet care services and retail activities, ensuring smooth service delivery.
- Supervised staff to maintain high standards of animal care and enhance customer service experience.
- Developed training programs for new employees in pet handling techniques.
- Enforced safety protocols to maintain a clean and safe environment.
- Assisted customers with product selection and pet care advice.
- Tracked inventory levels and procured necessary supplies.
- Resolved customer concerns to promote satisfaction and loyalty.
- Engaged with customers to address inquiries about pets' needs and provide timely updates on their progress.
Education
Bachelor of Arts - Photography
Savannah College of Art And Design
Savannah, GA 08.2003 - 06.2006
Skills
- Supervision
- Child supervision
- Student engagement
- Program planning
- Policy enforcement
- Resource allocation
- Schedule management
- Staff management
- Effective communication
- Client communication
- Customer satisfaction
- De-escalation techniques
- Time management
- School policies
- Relationship building
Timeline
Student Supervisor
Ball-Chatham School District
08.2024 - Current
Client Care Liaison
Massachusetts Veterinary Referral Hospital
02.2008 - 03.2014
Pet Care Manager
PetSmart
09.2006 - 02.2008
Bachelor of Arts - Photography
Savannah College of Art And Design
08.2003 - 06.2006