Michelle Carington
Streator
Summary
Detail-oriented professional with strong expertise in safety compliance, team leadership, and customer service. Proven ability to maintain safe work environments and coordinate team efforts to enhance operational efficiency.
Overview
21
21
years of professional experience
Work History
Package Handler
Fedex Ground
Romeoville, IL
01.2026 - 05.2026
- Ensured compliance with safety protocols while handling packages in high-volume environment.
- Loaded and unloaded packages weighing up to 150 pounds using proper lifting techniques.
- Monitored package quality to identify damages or discrepancies during processing stages.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Janitorial Lead
KBS Cleaning Services
Ottawa, IL
10.2024 - 05.2025
- Supervised daily cleaning operations to ensure adherence to quality standards.
- Trained team members on proper cleaning techniques and safety protocols.
- Maintained a safe work environment through regular inspections and adherence to safety protocols.
- Coordinated with clients to address specific cleaning requests and concerns.
Staffing Associate
Express Employment Professionals
Ottawa, IL
04.2024 - 10.2024
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Contributed to a positive work environment through open communication channels among team members.
Library Student Assistant
Purdue University Northwest
Hammond, IN
01.2013 - 12.2013
- Assisted patrons with locating resources and navigating library systems.
- Maintained and organized library collection, ensuring accurate cataloging and accessibility.
- Provided technology support for library users, troubleshooting software and hardware issues.
- Organized returned books and materials and assisted with shelving.
Crew Member
McDonald's Corp.
Hammond, IN
08.2012 - 01.2013
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
Front Desk Clerk
Purdue University Northwest
Crown Point, IN
02.2010 - 12.2011
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of guest information in reservation systems.
- Coordinated communication between departments to enhance service delivery and guest satisfaction.
Cashier
Van Til's Grocery Store
Hammond, IN
12.2009 - 01.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring compliance with company policies.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to manage high-volume checkout periods effectively.
Bakery Clerk
Van Til's Grocery Store
Hammond, IN
01.2009 - 09.2009
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of bakery displays to promote product visibility and appeal.
- Monitored inventory levels, restocking products as needed to avoid shortages and maintain supply flow.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Bakery Clerk
Ultra Foods
Merrillville, IN
04.2007 - 01.2009
- Collaborated with team members to streamline workflows, improving service speed during peak hours.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Implemented best practices for food safety and sanitation compliance, minimizing risk of contamination.
Cashier
Kentucky Fried Chicken
Gary, IN
06.2005 - 12.2006
- Resolved customer complaints promptly, improving satisfaction and loyalty.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Master of Arts - Social Work
Indiana University, Northwest
Gary, IN05-2018
Bachelor of Arts - Psychology
Purdue University Northwest
Hammond, IN05-2014
Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Chemical handling
- Sanitation standards
- Restroom cleaning
- Cleaning expertise
- Technology support
- Book shelving procedures
- Multimedia equipment
- Information literacy
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
Timeline
Package Handler
Fedex Ground
01.2026 - 05.2026
Janitorial Lead
KBS Cleaning Services
10.2024 - 05.2025
Staffing Associate
Express Employment Professionals
04.2024 - 10.2024
Library Student Assistant
Purdue University Northwest
01.2013 - 12.2013
Crew Member
McDonald's Corp.
08.2012 - 01.2013
Front Desk Clerk
Purdue University Northwest
02.2010 - 12.2011
Cashier
Van Til's Grocery Store
12.2009 - 01.2010
Bakery Clerk
Van Til's Grocery Store
01.2009 - 09.2009
Bakery Clerk
Ultra Foods
04.2007 - 01.2009
Cashier
Kentucky Fried Chicken
06.2005 - 12.2006
Master of Arts - Social Work
Indiana University, Northwest
Bachelor of Arts - Psychology
Purdue University Northwest