Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Michelle Cantu

Shorewood

Summary

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Server

Cemenos Pizza
Joliet
05.2022 - 05.2025
  • Swiftly addressed customer needs to elevate satisfaction and deliver tailored service.
  • Maintained clean and orderly dining area to enhance guest experience.
  • Resolved customer complaints professionally, ensuring swift resolution and positive relationships.
  • Set positive tone for dining experience during initial guest contact.
  • Supported colleagues during peak hours, fostering collaboration for smooth operations.
  • Supervised banquet food stations, coordinating service across multiple dining areas.
  • Ensured compliance with local alcohol laws by checking guest identification prior to serving.
  • Trained new staff on menu knowledge and service protocols, improving overall team performance.

Beauty Stylist

Nordstrom
Oak Brook
10.2010 - 02.2022
  • Maximized client satisfaction by delivering personalized beauty consultations and product suggestions.
  • Responded promptly to client concerns, ensuring high standards of customer service.
  • Engaged in industry workshops and seminars to keep abreast of the latest styles and techniques.
  • Demonstrated adaptability to evolving client requests during appointments with creative solutions.
  • Produced exceptional results within tight timelines during special events.
  • Regularly achieved or surpassed sales performance goals and productivity benchmarks.
  • Established lasting relationships with clients through effective communication and genuine interest.
  • Worked alongside management to develop targeted marketing strategies for seasonal promotions.

Education

High School Diploma -

Joliet West High School
Joliet
05-2002

Skills

  • Customer service
  • Alcohol compliance
  • Team collaboration
  • Sales techniques
  • Attention to detail
  • Time management
  • Multitasking and organization

Certification

  • BASSET CERTIFIED

Affiliations

  • Volunteering at Church
  • Organizing Events

References

References available upon request.

Timeline

Server

Cemenos Pizza
05.2022 - 05.2025

Beauty Stylist

Nordstrom
10.2010 - 02.2022

High School Diploma -

Joliet West High School

Similar Profiles

CREATE PROFILE
Michelle Cantu