Michelle Caceres
Des Plaines,IL
Summary
Healthcare professional with strong background in administrative support and both front and back office operations. Skilled in time management and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results. Strong interpersonal skills, attention to detail, and ability to handle multiple tasks efficiently.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
Ascension Heart and Vascular
11.2021 - Current
- Support with administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Contribute to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Safeguard patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Collect patient and client documents and information upon referral.
- Delegate tasks to administrative support staff to organize and improve office efficiency.
- Oriented and trained new staff on proper procedures and policies.
- Proficient in NextGen and Cerner EMR.
- Performed various administrative tasks by filing, copying and faxing documents.
- Multitask effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Prepare patient charts by gathering and organizing medical records ahead of appointments.
Medical Assistant
Dr. Daniel Tresley
06.2020 - 10.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physician with cosmetic surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Assistant
Bakal Dermatology
11.2002 - 05.2020
- Enhanced patient comfort during surgical procedures by providing attentive support and communication.
- Facilitated positive patient experiences by addressing concerns, answering questions, and providing empathetic support throughout their surgical journey.
- Assisted surgeons with various tasks, contributing to successful surgeries and positive patient outcomes.
- Ensured accurate documentation of patient medical history and vital signs for efficient surgical preparation.
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
- Provided accurate documentation of patient interactions in electronic health record system.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Demonstrated adaptability when faced with unexpected changes or challenges in daily operations.
- Handled sensitive information with discretion, adhering to HIPAA guidelines at all times.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Trained new medical assistants on best practices, ensuring consistent quality of care across the team.
- Provided exceptional customer service while managing patient inquiries, resolving concerns promptly and professionally.
Education
Diploma - Medical Assisting
Long Technical College
Phoenix, AZ07.2002
Diploma -
Elk Grove High School
Elk Grove, IL05.1997
Skills
- Customer service expertise
- HIPAA compliance
- Medical terminology knowledge
- EMR / EHR
- Office organization
- Patient-focused care
- Reliable team player
- Problem-solving capacity
- Multitasking and organization
- Documentation and recordkeeping
Certification
- Basic Life Support (BLS) - American Heart Association.
Timeline
Front Office Coordinator
Ascension Heart and Vascular
11.2021 - Current
Medical Assistant
Dr. Daniel Tresley
06.2020 - 10.2021
Medical Assistant
Bakal Dermatology
11.2002 - 05.2020
Diploma -
Elk Grove High School
Diploma - Medical Assisting
Long Technical College
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