Michelle Burgess
Fairview Hts,IL
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
21
21
years of professional experience
Work History
Sales Associate
Weekends Only
51 Commerce Ln. Fairview Hts. IL
06.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Personal Caregiver
State Of Illinois 69-0330001
Springfield, IL
04.2006 - 05.2022
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean, safe and well-organized patient environment.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Administered medication as directed by physician.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
Retail Sales Associate
Big Lots
Fairview Heights, IL
01.2004 - 05.2005
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Supported efficient and timely replenishment of sales floor merchandise.
- Stocked merchandise, clearly labeling items and arranging according to size or color
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Informed customers of current store promotions to encourage additional sales purchases
Retail Sales Associate
Hobby Lobby
Fairview Heights, IL
09.2002 - 04.2004
- Greeted customers and helped with product questions, selections and purchases.
- Issued receipts and processed refunds, credits or exchanges.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Maintained clean sales floor and straightened and faced merchandise.
- Informed customers of current store promotions to encourage additional sales purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Opened and closed store independently
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Increased sales and customer satisfaction through personalized servicing
Education
GED -
Belleville East Highschool
Belleville, IL2002
Skills
- Cash register operation
- Positive and engaging demeanor
- Store opening and closing
- Sales trends
- Organization
- Cash Handling
- Product promotions
- Product and service sales
- Attention to Detail
- Excellent Communication
- Interpersonal Communication
- Multitasking Abilities
- Planning and Coordination
Timeline
Sales Associate
Weekends Only
06.2022 - 05.2023
Personal Caregiver
State Of Illinois 69-0330001
04.2006 - 05.2022
Retail Sales Associate
Big Lots
01.2004 - 05.2005
Retail Sales Associate
Hobby Lobby
09.2002 - 04.2004
GED -
Belleville East Highschool