Michelle Burgess
Fairview Hts,IL
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
21
21
years of professional experience
Work History
Sales Associate
Weekends Only
06.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Personal Caregiver
State Of Illinois 69-0330001
04.2006 - 05.2022
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean, safe and well-organized patient environment.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Administered medication as directed by physician.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
Retail Sales Associate
Big Lots
01.2004 - 05.2005
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Supported efficient and timely replenishment of sales floor merchandise.
- Stocked merchandise, clearly labeling items and arranging according to size or color
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Informed customers of current store promotions to encourage additional sales purchases
Retail Sales Associate
Hobby Lobby
09.2002 - 04.2004
- Greeted customers and helped with product questions, selections and purchases.
- Issued receipts and processed refunds, credits or exchanges.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Maintained clean sales floor and straightened and faced merchandise.
- Informed customers of current store promotions to encourage additional sales purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Opened and closed store independently
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Increased sales and customer satisfaction through personalized servicing
Education
GED -
Belleville East Highschool
Belleville, IL2002
Skills
- Cash register operation
- Positive and engaging demeanor
- Store opening and closing
- Sales trends
- Organization
- Cash Handling
- Product promotions
- Product and service sales
- Attention to Detail
- Excellent Communication
- Interpersonal Communication
- Multitasking Abilities
- Planning and Coordination
Timeline
Sales Associate
Weekends Only
06.2022 - 05.2023
Personal Caregiver
State Of Illinois 69-0330001
04.2006 - 05.2022
Retail Sales Associate
Big Lots
01.2004 - 05.2005
Retail Sales Associate
Hobby Lobby
09.2002 - 04.2004
GED -
Belleville East Highschool
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