Michelle Bonaparte
New Holland
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Benefit Value Advisor
BCBSIL
05.2022 - Current
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Improved processes by recommending operational changes.
- Planned, developed, and implemented strategies to convey information with key decision makers.
Aspetic Core Operator
Akorn Pharmaceuticals
10.2016 - 05.2022
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Provided on-the-job training to newly hired workers and team members.
- Performed inspections and routine maintenance on equipment.
- Set up machines to start production cycles and controlled machine settings.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
Pharmacy Technician
Walmart
02.2014 - 10.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
Education
Certification - Medical Assisting
Midwest Technical Institute
Lincoln, IL03.2006
High School Diploma -
Lincoln Community High School
Lincoln, IL06.1990
Skills
- Student Development
- Research Abilities
- Records Maintenance
- Critical Thinking
- Decision-Making
- Individual and Family Support
- Attention to Detail
- Data Collection
- Product Knowledge
- Scheduling
- Call Management
- Appointment Scheduling
- Document Control
- Account Updating
- Data Entry
- Technical Support
- Problem-Solving Abilities
- Call Triaging
- Microsoft Excel
- Medical Terminology Knowledge
- Customer Service
Timeline
Benefit Value Advisor
BCBSIL
05.2022 - Current
Aspetic Core Operator
Akorn Pharmaceuticals
10.2016 - 05.2022
Pharmacy Technician
Walmart
02.2014 - 10.2016
Certification - Medical Assisting
Midwest Technical Institute
High School Diploma -
Lincoln Community High School
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