Michelle Bardachowski
Downers Grove
Summary
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Project Manager
AGT Global Logistics
03.2020 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Created many of the business platforms and Standard Operating Procedures for client specific and companywide
Operations Supervisor
AGT Global Logistics
08.2017 - 03.2020
- Working on specialized quotes, company driver hiring/compliance, sourcing carriers for our local base, negotiating rates for dedicated lanes
- Processed freight claims
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Assist the Director of Global Logistics on projects, creating/implementing new Standard Operating Procedures and where needed
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Operations Specialist
AGT Global Logistics
10.2014 - 08.2017
- As an Operations Specialist we are not only dispatchers but customer service representatives, inside sales, and as the title says; specialists in what we do
- We specialize in finding the best options for our clients and the most cost effect
- My responsibilities range from routing the freight from point A to point B, with all the many different types of equipment in transportation to quoting rates for potential routes/clients to on boarding new carriers for the AGT carrier base
Supervisor of Network Quality
Home Direct USA/MXD Group
01.2014 - 10.2014
- As a Supervisor with Home Direct I was responsible for the Network Quality daily reports being reviewed and the activity of the Coordinators
- I was responsible to handle any escalations from the Coordinators that went beyond their scope
- As a Supervisor with MXD, I was responsible for hiring, and training new employees as the department grew with the merger of MXD Group
- I first had to learn the MXD Group way and then teach others
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Network Quality Coordinator
Home Direct USA
04.2010 - 01.2014
- In the Network Quality department, as a Coordinator, I was responsible for making sure that my assigned group transportation agents were complying with Home Direct company policies, updating the loads they were moving in the Home Direct system on a daily basis
- Network Quality would take on escalations from Customer Service for home deliveries, and would act as the liaison between Home Direct and the transportation agent to meet customers delivery needs or resolve complaints
Logistics Operations Analyst
Seacastle Inc.
02.2003 - 09.2009
- Analysis/auditing information on credit memos, invoices and EDI
- Trouble-shooting and consulting on issues in the EDI that generates correct billing and credits
- Correction of EDI to regenerate correct invoices, credits and correct reporting to Fortress Investments
- Report and regulate daily inventories of chassis pools
- Assist Chassis Pool/Customer Service Manager in her daily tasks that involve reports to the Senior Management Group, Senior Marketing Vice President.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Supported supervisor and associated team members to maintain system functionality.
- Assessed operational performance to identify areas for improvement.
- Enhanced data accuracy through meticulous attention to detail in data management tasks.
- Created custom reports and visualizations to support decision-making processes.
Intermodal Operations Coordinator
Gertsen Interstate Systems, Inc.
09.1993 - 02.2003
- Extensive phone work
- Coordinating orders with the dispatcher
- Problem solving in a minute to minute environment
- Supported the Operations Manager/Dispatcher as a back up dispatcher for 75 local and regional trucks
- Data entry of dispatch cards, drivers daily trip sheets for the generation of payroll
- Set all appointments for import delivery/export shipping dates
- Driver payroll
- Weekly settlements generated from driver’s daily trip sheets, edited, and corrected.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
Rate/Payroll
Central States Trucking Company
01.1992 - 01.1993
- Analyzed paperwork and dispatch cards to determine pay to drivers & chargeable company revenue for billing department
- Calculation of time cards for hourly drivers, warehouse employees
- Worked effectively in fast-paced environments.
- Log all data in computer to pay drivers
- Prepare checks and detailed statements
- Provided rate quotations to perspective customers
- Https://www.linkedin.com/company/forwardintermodal?trk=public_profile_experience-group-header
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Billing Clerk
Central States Trucking Company
01.1990 - 01.1992
- Data entry from the information on dispatch cards creating charges for the movement of their full ocean container, LTL, or US Customs charges
- Printing statements, microfilming all related documents, and mailing out finished packets
- As Senior Biller I was responsible for the billing departments weekly and monthly deadlines & for the billing of top company accounts such as Venture, American Drug Stores( Osco)
Education
Bachelor of Arts -
Columbia College, Chicago
Chicago, ILSkills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Client relations
- Stakeholder communications
- Advanced problem solving
- Team collaboration
- Schedule management
- Work flow planning
- Staff management
- Project tracking
- Relationship building
Certification
Certified Associate in Project Management (CAPM), Project Management Institute, 06/01/23, 06/01/26
Recommendations
- Randy Leavitt, I had the pleasure of managing Michelle for quite a few years. Her commitment to excellence was obvious immediately and her leadership skills made her the obvious choice to be promoted to a supervisory position.
- Jack Alwardt, I have enjoyed a business relationship with Michelle over the last 1 year. A woman filled with honesty, integrity and fun to do business with.
Affiliations
- Project Management Institute
Timeline
Project Manager
AGT Global Logistics
03.2020 - Current
Operations Supervisor
AGT Global Logistics
08.2017 - 03.2020
Operations Specialist
AGT Global Logistics
10.2014 - 08.2017
Supervisor of Network Quality
Home Direct USA/MXD Group
01.2014 - 10.2014
Network Quality Coordinator
Home Direct USA
04.2010 - 01.2014
Logistics Operations Analyst
Seacastle Inc.
02.2003 - 09.2009
Intermodal Operations Coordinator
Gertsen Interstate Systems, Inc.
09.1993 - 02.2003
Rate/Payroll
Central States Trucking Company
01.1992 - 01.1993
Billing Clerk
Central States Trucking Company
01.1990 - 01.1992
Bachelor of Arts -
Columbia College, Chicago
Similar Profiles
Eduardo CabanasEduardo Cabanas
Aero Operation Specialist at Perimeter Global Logistics Perimeter Global LogisticsAero Operation Specialist at Perimeter Global Logistics Perimeter Global Logistics
Berkay DemirkaleBerkay Demirkale
Factory Production Worker at AGT FoodsFactory Production Worker at AGT Foods
Jarvis JacksonJarvis Jackson
Journeyman Electrician at AGTJourneyman Electrician at AGT