Michelle Anichini
Tinley Park
Summary
To obtain a challenging position in Human Services, utilizing abilities developed through my education and experience, with the opportunity for professional growth based on my performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
911 Dispatch Supervisor
Village of Tinley Park
01.2019 - Current
- Implemented regular performance evaluations, providing constructive feedback to team members for continuous improvement.
- Coordinated timely responses to critical incidents by effectively managing staff resources under pressure-filled circumstances.
- Served as a mentor and resource to junior dispatchers, fostering professional growth and development within the team.
- Increased dispatcher job satisfaction through recognition programs and promoting professional development opportunities.
Public Safety Dispatcher
Village of Tinley Park
11.2014 - Current
- Answer and process emergency 9-1-1 and non-emergency calls for police, fire, and EMS service via computer aided dispatch system
- Gather information about the request or emergency, providing information, entering the data, and dispatching personnel
- Monitor equipment, research computer records for information, update and maintain computer files and databases.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
Public Safety Dispatcher
City of Des Plaines
04.2009 - 11.2014
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.
Clerk/Matron
Village of Tinley Park
08.2007 - 04.2009
- Responsible for thoroughly searching and aiding in the booking process for in-custody female prisoners
- Responsible for monitoring alarms and security cameras, filing paperwork, entering and coding data
- Provide customer service and assistance to residents of the village.
Social Service Worker
Kaleidoscope, Inc.
03.2006 - 05.2007
- Provide services to meet the diverse needs of children who have suffered from severe violence and neglect and who have special needs, many as a result of their abuse
- Organize and utilize available resources in order to provide wards of the state independence once they have emancipated from DCFS
- Assist clients in finding vocational and educational resources so that they may pursue their lifelong goals.
Advocacy and Empowerment Facilitator
Trinity Services
02.2003 - 01.2006
- Work to enhance quality of life for people with developmental disabilities and ensure the confidentiality of people with developmental disabilities
- Promote community involvement, awareness, and cooperation to ensure quality supports for people with developmental disabilities
- Assist with complaint resolution through counseling, mediation and investigation on issues identified by persons with developmental disabilities regarding their services, supports and personal rights
- Educate people with developmental disabilities, family members, services providers, case managers, business contacts and government agencies on the role of advocacy.
Education
MA Organizational Leadership Studies -
Lewis University
Romeoville, IL01.2005
B.A., Sociology, Applied -
Northern Illinois University
DeKalb, IL01.2003
Skills
- Call prioritization
- Public safety knowledge
- Policy Enforcement
- Emergency protocols
- Critical Decision-Making
- Teamwork and Collaboration
- Multitasking Abilities
- Organizational Skills
- Computer-aided dispatching
- CPR and First Aid
Accomplishments
- Created Peer Support Team
- Built a quiet room for first responders
- Supervised team of 12 staff members.
Certification
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- Public Safety Telecommunicator I, II Certification - Association of Public-Safety Communications Officials (APCO).
- National Incident Management System (NIMS) Integration Center Certification - Federal Emergency Management Agency.
- Certified Training Officer (CTO) - Association of Public-Safety Communications Officials (APCO).
- LEADS Full-Access Operator Training Certificate - Your State Law Enforcement Agencies Data System or equivalent state/national database authority.
- Incident Command System for Single Resources and Initial Action Incidents (ICS 200) - Federal Emergency Management Agency.
- Basic Telecommunicator Certification – National Emergency Number Association (NENA).
Timeline
911 Dispatch Supervisor
Village of Tinley Park
01.2019 - Current
Public Safety Dispatcher
Village of Tinley Park
11.2014 - Current
Public Safety Dispatcher
City of Des Plaines
04.2009 - 11.2014
Clerk/Matron
Village of Tinley Park
08.2007 - 04.2009
Social Service Worker
Kaleidoscope, Inc.
03.2006 - 05.2007
Advocacy and Empowerment Facilitator
Trinity Services
02.2003 - 01.2006
MA Organizational Leadership Studies -
Lewis University
B.A., Sociology, Applied -
Northern Illinois University
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