Michelle Ammons
Romeoville
Summary
Customer service representative with many years of training in multi area environments with fast paced, team oriented environment, with hands -on experience with eager to learn new skills
Overview
1
1
Certification
7
7
years of professional experience
Work History
Front Desk Receptionist
H&R Block
Lisle
01.2026 - Current
- Managed front desk operations to streamline client check-in process.
- Delivered prompt and professional responses to inquiries via phone and email, ensuring high customer satisfaction.
- Redirected callers to appropriate personnel and took messages, enhancing communication flow.
Assistant Manager
rue21
Joliet
11.2023 - 03.2025
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained and supervised team members on customer service standards.
- Resolved customer inquiries and complaints effectively and efficiently.
- Assisted with store operations and ensured compliance with company policies.
Restaurant Server
Lucano's Pizza and Catering
Crest Hill
01.2022 - 02.2023
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
- Handled cash transactions with accuracy using POS system, ensuring adherence to cash handling procedures
- Resolved guest complaints promptly and professionally, enhancing overall dining experience for patrons
- Communicated effectively with kitchen staff to ensure accurate order preparation and timely delivery
Customer Service Representative
GiftsForYouNow.com
Woodridge
08.2020 - 06.2021
- Resolved escalated customer issues with professionalism and empathy, ensuring swift resolution and positive brand image
- Assisted with order fulfillment processes by tracking shipments and coordinating returns/exchanges.
- Processed billing inquiries, including payment processing, refunds, adjustments, and account updates with accuracy and efficiency
- Facilitated order fulfillment by tracking shipments and coordinating returns/exchanges.
Customer Service Representative (Remote)
Personal Creations
Burr Ridge
01.2020 - 09.2020
- Delivered exceptional customer service and support to remote customers, resolving issues promptly and enhancing overall customer satisfaction
- Handled high volume of incoming calls and emails from remote customers, achieving performance metrics for response time and customer satisfaction
- Partnered with cross-functional teams including sales, billing, and technical support to resolve complex customer inquiries remotely
- Collaborated with cross-functional teams including sales, billing, and technical support to address complex customer inquiries or concerns remotely
Customer Service Representative
PersonalizationMall.com
Bolingbrook
05.2019 - 03.2020
- Delivered exceptional customer service by quickly addressing inquiries and resolving issues to enhance customer satisfaction
- Utilized strong product knowledge to confidently answer customer questions and provide precise information
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
Education
High school diploma -
William Howard Taft
Skills
- Front desk operations
- Call handling
- Appointment scheduling
- Client check-in
- Scheduling shifts
- Multi-line telephone systems
- Customer service
- Time management
- Problem solving
Certification
- Driver's License
- Food Handler Certification
- ServSafe
Languages
English
Timeline
Front Desk Receptionist
H&R Block
01.2026 - Current
Assistant Manager
rue21
11.2023 - 03.2025
Restaurant Server
Lucano's Pizza and Catering
01.2022 - 02.2023
Customer Service Representative
GiftsForYouNow.com
08.2020 - 06.2021
Customer Service Representative (Remote)
Personal Creations
01.2020 - 09.2020
Customer Service Representative
PersonalizationMall.com
05.2019 - 03.2020
High school diploma -
William Howard Taft